News, Reviews and Resources for ITSM Professionals.

Opinion

Integration, Bow Ties & Service Catalogues; Cherwell SIAM Survey Results

// Jun 28th, 2016
Andy White, Cherwell     Our friends over at Cherwell recently conducted a survey on all things SIAM and I was lucky enough to catch up with Andy White, Vice president & General... 
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Tools

Tesco: every little (extra IT management) helps

// Jun 29th, 2015
Business process company xMatters has announced a partnership with Tesco’s Technology division to help update its communications platform for managing IT incidents. Tesco: first store... 
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Podcast

Podcast: Helsinki to Las Vegas in the service revolution

// May 17th, 2016
I was lucky enough to speak to Chris Pope, senior director of strategy at ServiceNow, ahead of Knowledge 16, ServiceNow ’s flagship event in Las Vegas. Chris talked about the future of ITSM,... 
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Practices

Two Speed Transition – Agile vs. Traditional

// Feb 17th, 2016
The service transition SIG presented an interactive session at the itSMF conference in November to discuss modern innovative and traditional approaches to Service Transition. The conference session... 
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Reviews

Incident Management Group Test 2016 – The Results

// Feb 15th, 2016
This group test is a review of software products and vendors in the ‘Incident Management’ market area. Our remit was to explore how toolsets can support and optimise the Incident Management... 
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