News, Reviews and Resources for ITSM Professionals.

  • OutsideIT

    Review: Outside IT 2014

    // Dec 8th, 2014

    To download the full report as a PDF please visit : http://download.itassetmanagement.net/outside-it/ This is a competitive review of software vendors who offer Outside IT capabilities as part of their IT service management (ITSM) solution. Products reviewed: Cherwell Service Management Samanage ServiceNow TOPdesk   Outside IT 2014 – Best in Class In The ITSM Review’s opinion, ServiceNow [...]

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  • ppm

    Proactive Problem Management Review [2014] – The Results

    // Nov 6th, 2014

    This is a competitive review of software vendors who offer proactive problem management capabilities as part of their IT service management (ITSM) tool. Products reviewed: Freshservice Nexthink ManageEngine ServiceDesk Plus Alemba vFire [BEST IN CLASS]  Proactive Problem Management 2014  There seems to be a imbalance within proactive problem management and alerting generally that means that [...]

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  • Enterprise Opinions

    Ranking ITSM tools by customer satisfaction

    // Sep 23rd, 2014

    We are introducing a new directory for ITSM tools called Tools Advisor. The aim is to build a definitive industry directory of ITSM tools in one place to help prospective buyers with tool selection. We’ve begun our directory with a review of 14 different ITSM tools. See www.enterpriseopinions.com Write a review Do you agree with our [...]

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  • customize-in-house

    ITSM Tools Universe Preview: How aligned are ITSM tool vendors to their customers?

    // Jul 24th, 2014

    Rebecca Beach has been locked away in ITSM Review labs reviewing technology and crunching numbers for the last few months in preparation for our ITSM Tools Universe research. I am very pleased to say that we’ll be lifting the lid on the research in the next few weeks. In this article I’ll provide a quick [...]

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  • CCR

    Change, Configuration and Release Review – The results (2014)

    // Jun 12th, 2014

    This is a competitive review of software vendors who offer Change, Configuration and Release capabilities as part of their IT service management (ITSM) solution. Products reviewed: Axios Cherwell ITinvolve TOPdesk Change, Configuration and Release 2014 Best in Class ITinvolve has taken huge strides in the ITSM arena with Service Manager by embracing the adage “knowledge [...]

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  • http://austinkleon.com/steal/

    Knowledge14, steal like an artist

    // May 19th, 2014

    In this article, I hope to capture my thoughts and experiences from Knowledge14, the ServiceNow annual conference. See an early preview from the first day here [Live from Knowledge14 – ServiceNow preview Kanban visual tasks boards] Steal like an artist Fred Luddy, CPO and Founder of ServiceNow, quoted Steve Jobs during his keynote: “Good artists [...]

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Opinion

Too much Shadow IT? Sunlight is the best disinfectant

// Oct 27th, 2014
“Sunlight is the best disinfectant” U.S. Supreme Court Justice Louis Brandeis. Could issues with Shadow IT be addressed by openness and communications? A lot of people confuse the term... 
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Tools

Proactive Problem Management Review [2014] – The Results

// Nov 6th, 2014
This is a competitive review of software vendors who offer proactive problem management capabilities as part of their IT service management (ITSM) tool. Products reviewed: Freshservice Nexthink ManageEngine... 
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Podcast

Crossover Podcast: Episode 7 – ITSM versus ITAM

// Dec 5th, 2014
Episode 7 is the first in a series of crossover podcasts between The ITSM Review and The ITAM Review. Co-hosted by analysts Rebecca Beach and David Foxen, ITSM versus ITAM includes guests from... 
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Events

itSMF Estonia Conference 2014 Review

// Dec 4th, 2014
Held in the Swissotel in beautiful Tallinn, the 9th annual itSMF Estonia conference once again proved that you don’t need an over abundance of content, you just need the content to... 
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Practices

Keeping Up in an On-Demand World

// Dec 17th, 2014
Fostering good relations with business counterparts is a good place to start It’s a fact that business user expectations of IT continue to grow in today’s tech-heavy consumer culture. In... 
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Reviews

Review: Samanage for Outside IT 2014

// Dec 8th, 2014
Samanage This independent review is part of our Outside IT Review. Outside IT Review Overview and Terms Also participating – Cherwell, ServiceNow, TOPdesk To download the full report... 
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