News, Reviews and Resources for ITSM Professionals.

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    ITSM Conferences & Events

    // Feb 26th, 2015

    I find attending conferences and events extremely useful. There is a wealth of experience and knowledge in the shape of industry experts, vendors and people like you and me who have already gone through those pain points we are currently dealing with. All we have to do is listen, take notes and grab handouts. Useful [...]

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    Certification Spotlight: PMP or ITIL Expert?

    // Feb 24th, 2015

    I’ve seen various posts and conversations over the last year or so on certification where the recurring question is posed…   PMP or ITIL Expert? Some may consider that the PMP certification is only useful for Project Managers or that the ITIL Expert certification only for ITSM professionals. This would be a limited view on [...]

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    The End (to-End) is Nigh!

    // Feb 5th, 2015

    The way we consider, design and operate ‘End-to-End’ IT is about to end, or at least going to go through a fundamental change. There are plenty of evidence points; Shadow IT. Analyst organisational restructures. M&A transactions. Converging technologies. Current cost of I&O. The P&L’s of many organisations. New roles emerging in the enterprise such as [...]

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    Podcast Episode 9 – SLM & the Currency of Business

    // Jan 22nd, 2015

    In Episode 9 of the podcast, SLM and the Currency of Business, Barclay Rae and myself discuss Service Level Management with Clive Davey, IT Service Level Manager at a leading financial institution in the UK. Topics include: Business currency Cost versus value Collaboration Real business risk and impact ‘We the business’ View all our podcasts on [...]

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    Review: Outside IT 2014

    // Dec 8th, 2014

    To download the full report as a PDF please visit : http://download.itassetmanagement.net/outside-it/ This is a competitive review of software vendors who offer Outside IT capabilities as part of their IT service management (ITSM) solution. Products reviewed: Cherwell Service Management Samanage ServiceNow TOPdesk   Outside IT 2014 – Best in Class In The ITSM Review’s opinion, ServiceNow [...]

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    Proactive Problem Management Review [2014] – The Results

    // Nov 6th, 2014

    This is a competitive review of software vendors who offer proactive problem management capabilities as part of their IT service management (ITSM) tool. Products reviewed: Freshservice Nexthink ManageEngine ServiceDesk Plus Alemba vFire [BEST IN CLASS]  Proactive Problem Management 2014  There seems to be a imbalance within proactive problem management and alerting generally that means that [...]

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Opinion

Certification Spotlight: PMP or ITIL Expert?

// Feb 24th, 2015
I’ve seen various posts and conversations over the last year or so on certification where the recurring question is posed…   PMP or ITIL Expert? Some may consider that the PMP certification... 
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Tools

Proactive Problem Management Review [2014] – The Results

// Nov 6th, 2014
This is a competitive review of software vendors who offer proactive problem management capabilities as part of their IT service management (ITSM) tool. Products reviewed: Freshservice Nexthink ManageEngine... 
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Podcast

Podcast Episode 9 – SLM & the Currency of Business

// Jan 22nd, 2015
In Episode 9 of the podcast, SLM and the Currency of Business, Barclay Rae and myself discuss Service Level Management with Clive Davey, IT Service Level Manager at a leading financial institution... 
More »
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Events

ITSM Conferences & Events

// Feb 26th, 2015
I find attending conferences and events extremely useful. There is a wealth of experience and knowledge in the shape of industry experts, vendors and people like you and me who have already gone... 
More »

Practices

Collaboration – The Unconquered Peaks

// Feb 12th, 2015
Philippa Hale of Open Limits Ltd This article has been contributed by Philippa Hale, Director and Senior Consultant at Open Limits Ltd.   Collaboration, across diverse teams and between... 
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Reviews

Review: Samanage for Outside IT 2014

// Dec 8th, 2014
Samanage This independent review is part of our Outside IT Review. Outside IT Review Overview and Terms Also participating – Cherwell, ServiceNow, TOPdesk To download the full report... 
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