News, Reviews and Resources for ITSM Professionals.

  • Transforming User Experience, 6th March, London

    Event Listing: Transforming User Experience

    // Jan 19th, 2015

    Following the success of our recent IT Asset Management events program we are very pleased to announce our very own series of events here at The ITSM Review, beginning with ‘Transforming User Experience – Enterprise Service Management and Self Service’ Seminar at the BCS in central London. In a nutshell: The Transforming User Experience – Enterprise [...]

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  • OutsideIT

    Review: Outside IT 2014

    // Dec 8th, 2014

    To download the full report as a PDF please visit : http://download.itassetmanagement.net/outside-it/ This is a competitive review of software vendors who offer Outside IT capabilities as part of their IT service management (ITSM) solution. Products reviewed: Cherwell Service Management Samanage ServiceNow TOPdesk   Outside IT 2014 – Best in Class In The ITSM Review’s opinion, ServiceNow [...]

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  • ppm

    Proactive Problem Management Review [2014] – The Results

    // Nov 6th, 2014

    This is a competitive review of software vendors who offer proactive problem management capabilities as part of their IT service management (ITSM) tool. Products reviewed: Freshservice Nexthink ManageEngine ServiceDesk Plus Alemba vFire [BEST IN CLASS]  Proactive Problem Management 2014  There seems to be a imbalance within proactive problem management and alerting generally that means that [...]

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  • Enterprise Opinions

    Ranking ITSM tools by customer satisfaction

    // Sep 23rd, 2014

    We are introducing a new directory for ITSM tools called Tools Advisor. The aim is to build a definitive industry directory of ITSM tools in one place to help prospective buyers with tool selection. We’ve begun our directory with a review of 14 different ITSM tools. See www.enterpriseopinions.com Write a review Do you agree with our [...]

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  • customize-in-house

    ITSM Tools Universe Preview: How aligned are ITSM tool vendors to their customers?

    // Jul 24th, 2014

    Rebecca Beach has been locked away in ITSM Review labs reviewing technology and crunching numbers for the last few months in preparation for our ITSM Tools Universe research. I am very pleased to say that we’ll be lifting the lid on the research in the next few weeks. In this article I’ll provide a quick [...]

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  • CCR

    Change, Configuration and Release Review – The results (2014)

    // Jun 12th, 2014

    This is a competitive review of software vendors who offer Change, Configuration and Release capabilities as part of their IT service management (ITSM) solution. Products reviewed: Axios Cherwell ITinvolve TOPdesk Change, Configuration and Release 2014 Best in Class ITinvolve has taken huge strides in the ITSM arena with Service Manager by embracing the adage “knowledge [...]

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Opinion

Too much Shadow IT? Sunlight is the best disinfectant

// Oct 27th, 2014
“Sunlight is the best disinfectant” U.S. Supreme Court Justice Louis Brandeis. Could issues with Shadow IT be addressed by openness and communications? A lot of people confuse the term... 
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Tools

Proactive Problem Management Review [2014] – The Results

// Nov 6th, 2014
This is a competitive review of software vendors who offer proactive problem management capabilities as part of their IT service management (ITSM) tool. Products reviewed: Freshservice Nexthink ManageEngine... 
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Podcast

Podcast Episode 9 – SLM & the Currency of Business

// Jan 22nd, 2015
In Episode 9 of the podcast, SLM and the Currency of Business, Barclay Rae and myself discuss Service Level Management with Clive Davey, IT Service Level Manager at a leading financial institution... 
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Events

Event Listing: Transforming User Experience

// Jan 19th, 2015
Following the success of our recent IT Asset Management events program we are very pleased to announce our very own series of events here at The ITSM Review, beginning with ‘Transforming User... 
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Practices

Support Provision & the Changing Landscape of the Service Desk

// Jan 27th, 2015
Service desk teams provide support and service to company employees, helping them to make the most of the IT assets that the company provides. At least, that was always the role that IT Service... 
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Reviews

Review: Samanage for Outside IT 2014

// Dec 8th, 2014
Samanage This independent review is part of our Outside IT Review. Outside IT Review Overview and Terms Also participating – Cherwell, ServiceNow, TOPdesk To download the full report... 
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