A BIG thank you to all ITSM Review readers, supporters and contributors. We’ve just passed the 16,000 17,000 visitors a month threshold in May. I’m proud to say our growth has been 100% free range organic (Roughly 50% social media and 50% folks accidentally stumbling across us somewhere on the web). i.e. People have chosen to visit us, we [...]
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The Cabinet Office has entered into a joint venture with the outsourcing firm Capita to develop the ‘Best Management Practice’ portfolio, which includes ITIL and Prince2. For readers outside the UK the early announcements may benefit from some context. The UK treasury is between a rock and a hard place financially so joint ventures that [...]
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Tools Reviewed: Axios assyst BMC FootPrints Cherwell Service Management Nexthink TOPdesk INTRODUCTION Incident and Problem Management are such mainstays of an ITSM tool, it is quite hard to find a way to dig through the differentiators. The process and the related workflows themselves are so seemingly straight forward, are there really any ways to improve? [...]
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We have just launched a new Supplier Directory. SUPPLIER DIRECTORY Our aim is to build the ultimate directory of worldwide business partners who provide ITSM related expertise or technology. The directory is for ANY company that offers TECHNOLOGY, SERVICES, TRAINING, CONSULTING or any other expertise to this industry. Features: EQUALITY – From one-man-band consultants to the largest software [...]
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Ever wondered what the difference is between being an ITSM practitioner and a consultant? Here, Tobias Nyberg shares his experiences of how being an ITSM practitioner compares with being a consultant on a day-to-day basis I call myself an ITSM practitioner, in the sense that that means I’m not a consultant. ITSM practitioners are there for [...]
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Axios, Biomni, Matrix42 and ServiceNow are confirmed participants for our upcoming ‘Service Catalogue’ review. Our assessment criteria at a glance: Service Design – the ability to create a database of service records, containing a number of business and technical attributes, processes and workflows. Service Structure – the ability to organise and structure these services into [...]
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Rob England: ITSM Explained
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Tobias Nyberg: Everyday ITSM
Ros Satar: Curious Technologist
Martin Thompson: Market Explorer
