News, Reviews and Resources for ITSM Professionals.

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    Event Listing: itSMF Ireland, 8th October, Dublin

    // Aug 27th, 2015

    The ITSM Review are pleased to announce that we will be Media Sponsors at the upcoming itSMF Ireland Annual Conference in Dublin on 8th October 2015. ‘itSMF Ireland aims to provide a forum for our membership to enable them to exchange views, share experiences and participate in the continuous development and promotion of best practice […]

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  • Next on the chopping block for our independent reviews: The workhorse of ITSM; Incident Management

    Coming Soon: Incident Management Group Test

    // Jul 28th, 2015

    Our next Group Test will explore the core deliverable of Service Management: Incident Management. Our Group Tests review and compare the features and strengths of technology for a particular use case. The aim of the review is to support prospective buyers with their selection process by providing features to consider when selecting service desk tooling […]

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  • 17 ITSM tools ranked by customer satisfaction

    Atlassian tops table for customer satisfaction, 17 tools ranked by customers at #SITS15

    // Jun 15th, 2015

    The ITSM Review team recently attended the ITSM trade show SITS15 to collect customer reviews of ITSM tools for our new sister site: TOOLS ADVISOR. We wanted to know how SITS15 visitors rated their ITSM tools: How did they rate the tool? is it good value for money? Are the support team responsive, did tool buyers […]

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    Enterprise Opinions Cup – Call for Drivers

    // Apr 16th, 2015

    Do you consider yourself as a frustrated Lewis Hamilton, or are you more like Maureen from Driving School? Do you like the thrill of speed, the competitive nature of racing and the smell of burning rubber? Let’s face it, it’s more likely that we’ll be like Maureen from Driving School. We are, after all, ITAM […]

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    Podcast Episode 10 – Self Service & Automation

    // Mar 5th, 2015

    In Episode 10 of the podcast Barclay Rae discusses the Self Service and automation with Simon Kent, Chief Innovation Officer at Sollertis Limited, Doug Tedder, ITSM Consultant at Tedder Consulting LLC  and Eddie Vidal, Manager of the UMIT Service Desk at the University of Miami. Topics include: What is self service? The disconnect between domestic self service and ITSM self […]

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    ITSM Conferences & Events

    // Feb 26th, 2015

    I find attending conferences and events extremely useful. There is a wealth of experience and knowledge in the shape of industry experts, vendors and people like you and me who have already gone through those pain points we are currently dealing with. All we have to do is listen, take notes and grab handouts. Useful […]

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Opinion

ITSM – Crossing the SAM Divide

// Aug 10th, 2015
As can be seen from the literature and marketing brochures of many Service Management tool providers, the appeal to cross the border and reach into the Software Asset Management space is proving... 
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Tools

Tesco: every little (extra IT management) helps

// Jun 29th, 2015
Business process company xMatters has announced a partnership with Tesco’s Technology division to help update its communications platform for managing IT incidents. Tesco: first store... 
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Podcast

Podcast Episode 11 – Structured Problem Analysis

// Apr 23rd, 2015
In Episode 11 of The ITSM Review podcast Rebecca Beach discusses structured problem analysis and problem solving methodologies with guests Simon Morris and Tobias Nyberg. Topics include: Strategic... 
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Events

Event Listing: itSMF Ireland, 8th October, Dublin

// Aug 27th, 2015
The ITSM Review are pleased to announce that we will be Media Sponsors at the upcoming itSMF Ireland Annual Conference in Dublin on 8th October 2015. ‘itSMF Ireland aims to provide a... 
More »

Practices

Quick Guide to Knowledge Management

// Jul 1st, 2015
This quick guide has been contributed by Mike Simpson of CIH Solutions. The guide discusses how Knowledge Management (KM) can be used to manage risk and control costs in an IT Service Management... 
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Reviews

Coming Soon: Incident Management Group Test

// Jul 28th, 2015
Next on the chopping block for our independent reviews: The workhorse of ITSM; Incident Management Our next Group Test will explore the core deliverable of Service Management: Incident Management. Our... 
More »
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