News, Reviews and Resources for ITSM Professionals.

  • 4001061206_29b68deac7_z

    IT500 Conference: Effective CSI in a SIAM Eco System

    // Apr 28th, 2016

    I caught up with Stuart Rance and Andrew Vermes this week to talk about their IT500 workshop in June;  Effective CSI in a SIAM Eco System The session will provide a practical guide to managing CSI well in SIAM environments and will look at what you should have in place to work effectively among multiple […]

    Read More >>
  • 22698329527_fb5a82e3e2_z

    How predictive analytics have turned Incident Management on its head

    // Apr 26th, 2016

    Predictive analytics is set to turn the world of IT service management, and in particular Incident Management, on its head. After all, it has already done this for IT Capacity Planning, where it is now possible to predict and avoid future incidents at a workload level. Within IT capacity planning, forecasting (predicting, if you like) has […]

    Read More >>
  • 4350685550_e02390dde6_o

    IT500 Conference: Introducing a CSI Sat Nav

    // Apr 22nd, 2016

    Ahead of the IT500 Conference in June, I was lucky enough to speak to presenters Ian MacDonald and John Griffiths and discussed their workshop: “Introducing a CSI Sat Nav”. Their session will explore why CSI is so critical to drive success and how to focus on the improvements that will make the most difference. The workshop will […]

    Read More >>
  • ITSM 2016 awards

    ITSM Review Excellence Awards 2016

    // Apr 20th, 2016

    Request for Nominations – 2016 Excellence Awards The ITSM Review Excellence Awards celebrates the achievements of the true pioneers in the ITSM industry. We’re looking to shine a light on ITSM professionals, service providers, technology vendors and specialists who are progressing the industry and leading the field. Help us showcase ITSM industry excellence and inspire […]

    Read More >>
  • The SDI IT Service Awards 2016

    Service Desk Rockstars – Retail Assist wins SDI Best Managed Service Desk Award

    // Apr 20th, 2016

    Nottingham based company Retail Assist, has won the globally recognised ‘Best Managed Service Desk’ Award at the Service Desk Institute’s (SDI) Annual IT Service and Support Awards. If you’ve not heard of Retail Assist before, they provide managed services for the retail sector and some of the brands they support are Pizza Hut, Vue Cinemas, […]

    Read More >>
  • conference_banner

    Agile, DevOps, ITIL & Buzzword Bingo; BEYOND20 SIXTEEN Podcast

    // Apr 19th, 2016

    We are pleased to share our very first podcast on the BEYOND20 SIXTEEN conference next month.   I spoke to conference rockstars David Crouch and John Gilmore about life, the universe, ITIL, Agile and DevOps! David’s session is: ‘The pros and cons of adhering to a single best practice framework – tales from the trenches‘ […]

    Read More >>

Opinion

How predictive analytics have turned Incident Management on its head

// Apr 26th, 2016
Predictive analytics is set to turn the world of IT service management, and in particular Incident Management, on its head. After all, it has already done this for IT Capacity Planning, where... 
More »

Tools

Tesco: every little (extra IT management) helps

// Jun 29th, 2015
Business process company xMatters has announced a partnership with Tesco’s Technology division to help update its communications platform for managing IT incidents. Tesco: first store... 
More »

Podcast

Podcast Episode 11 – Structured Problem Analysis

// Apr 23rd, 2015
In Episode 11 of The ITSM Review podcast Rebecca Beach discusses structured problem analysis and problem solving methodologies with guests Simon Morris and Tobias Nyberg. Topics include: Strategic... 
More »
More »

Practices

Two Speed Transition – Agile vs. Traditional

// Feb 17th, 2016
The service transition SIG presented an interactive session at the itSMF conference in November to discuss modern innovative and traditional approaches to Service Transition. The conference session... 
More »

Reviews

Incident Management Group Test 2016 – The Results

// Feb 15th, 2016
This group test is a review of software products and vendors in the ‘Incident Management’ market area. Our remit was to explore how toolsets can support and optimise the Incident Management... 
More »