News, Reviews and Resources for ITSM Professionals.

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    Data Driven Automation ITSM & Skynet; LOGICnow Global Survey Results

    // Jul 21st, 2016

    A sparkly new global survey from LOGICnow shows that data-driven automation is imminent among IT service providers. Introduction: LOGICnow have recently released the results of a survey into data driven automation in the ITSM community. The results overwhelmingly suggest that data driven automation is becoming an important trend in the ITSM world with over 44% […]

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    ITSM Tools, Service Delivery & Being Awesome; EasyVista Are Leading The Way In Digitisation

    // Jul 12th, 2016

    I’ve said it before and I’ll say it again. Being just “good enough” isn’t good enough any more. We live in an age of innovation and CSI; where we need to be continually adapting to changing business priorities and finding ways to be leaner and more agile in our delivery. But let’s face it, how […]

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    SIAM Group Test – The Results

    // Jul 11th, 2016

    This group test is a review of software products and vendors in the service integration and management (SIAM) market area. Our remit was to explore how toolsets can support and optimise SIAM. SIAM Overview SIAM is a framework for managing multiple suppliers of information technology services and integrating them to provide a single business-facing IT […]

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    ServiceNow Forum Event Schedule

    // Jul 7th, 2016

    It’s ServiceNow baby! ServiceNow have announced their Now Forum event schedule for Europe and will be visiting Paris, Frankfurt, Amsterdam and London in October. Now Forums are events for ServiceNow customers and partners and are packed with content covering everything from key note speeches and real life customer case studies to thought leadership and sparkly […]

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  • Windows-10-is-Coming

    Guest Post: How To Staff Your Windows 10 Migration Team Properly

    // Jul 5th, 2016

    Guest post from Juriba: Your business has been relying on Windows 7 or Windows 8.1 for some time now, but it is becoming increasingly apparent that you will soon need to have things ready for a transition to Microsoft’s latest offering — Windows 10. With Windows 10 comes a set of changes that your IT team […]

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    Coming Soon – Reporting & Analytics Group Test

    // Jul 5th, 2016

    Ta dah! Preview of coming attractions – our sparkly new reporting & analytics group test! Our next group test will explore how reporting & analytics can support your IT organisation and will look at the following areas: Format & view options Reactive metrics Proactive metrics Integration CSI The research will highlight competitive differentiators; feature key […]

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Opinion

Guest Post: How To Staff Your Windows 10 Migration Team Properly

// Jul 5th, 2016
Guest post from Juriba: Your business has been relying on Windows 7 or Windows 8.1 for some time now, but it is becoming increasingly apparent that you will soon need to have things ready for... 
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Tools

Tesco: every little (extra IT management) helps

// Jun 29th, 2015
Business process company xMatters has announced a partnership with Tesco’s Technology division to help update its communications platform for managing IT incidents. Tesco: first store... 
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Podcast

Podcast: Helsinki to Las Vegas in the service revolution

// May 17th, 2016
I was lucky enough to speak to Chris Pope, senior director of strategy at ServiceNow, ahead of Knowledge 16, ServiceNow ’s flagship event in Las Vegas. Chris talked about the future of ITSM,... 
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Practices

Two Speed Transition – Agile vs. Traditional

// Feb 17th, 2016
The service transition SIG presented an interactive session at the itSMF conference in November to discuss modern innovative and traditional approaches to Service Transition. The conference session... 
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Reviews

SIAM Group Test – The Results

// Jul 11th, 2016
This group test is a review of software products and vendors in the service integration and management (SIAM) market area. Our remit was to explore how toolsets can support and optimise SIAM. SIAM... 
More »