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Home » Archive for December, 2011

IT SmartDesk: When Everyone Can Work in IT Support

I recently spoke with Maff Rigby of ITSM start-up IT SmartDesk. Maff recently presented a session at the itSMF UK conference entitled ‘Social IT – how social media is turning ITSM on its head’. The slides from Maff’s session can be found here. Facebook Meets IT Support In a nutshell, during his itSMF session Maff suggested ways in which Social concepts could be used to our advantage in ITSM.... 

Interview: Simon Morris, 'Sneaking ITIL into the Business'

Ignoring the obvious may lead to a nasty mess I found Simon Morris via his remarkably useful ITIL in 140 app. Simon recently joined ServiceNow from a FTSE100 Advertising, Marketing and Communications group. He was Head of Operations and Engineering and part of a team that lead the Shared Services IT organisation through its transition to IT Service Management process implementation. Here, Simon kindly... 

ITSM Vendor Directory V1.0 (itSMF UK Conference Exhibitors)

Web searches for tool vendors has given me a shortlist of over 100 ITSM related vendors (See here and here for a few examples).  However my goal is to present tool vendors in a meaningful and useful format for prospective buyers. The aim is to allow oranges to be truly compared with oranges. As a starting point I have included software vendors who exhibited at the recent UK itSMF conference. I will...