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Event Listing: Proactive Problem Management, itSMF UK, 8th Feb, London

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What?

itSMF UK Seminar – Proactive Problem Management

“Problem management is often the most under used process, and is described by some as the “If we only have the time” process. In reality it is a process that if used correctly adds real value to the business, and supports all of the other service management processes. To get there, there is a need to invest both time and resource – the very things that problem managers have little of.

“This seminar is targeted at problem managers who want to improve their approach and understanding of problem management by adopting a more proactive focus in order to deliver more successful outcomes”

When?

  • Wednesday 8th February 2012, 9am – 4pm

Where?

Who?

  • itSMF UK

Agenda

  • ‘Incident, problem and availability management – the new holy trinity’ Vawns Guest, Pink Elephant
  • ‘IT service delivery from a third party – jumping from reactive to proactive’ Mike Evans, ITS & Rich Starkey, Oasis Healthcare
  • ‘Are you communicating problems or having problems communicating?’ John Griffiths, Fox IT
  • ‘Is the cloud a ‘problem’ for problem management?’ David D’Agostino, Service-Now.com

Further Info…

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