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Home » Archive for August, 2012

Event Listing: Service Desk & SLM Seminar, itSMF UK, 12th September 2012, Manchester

What? itSMF UK Seminar – Service Desk and SLM The Service Desk is at the frontline to increase service quality, reduce cost and pressed to do more with less. Many are still searching for tools to help move them from their traditional fire fighting roles in-order to free up resources to more spend time on better managing customer expectations and improving service. What are the best approaches to... 


Is it a bird? is it a plane? …no it’s ITIL Girl! Who is ITIL Girl?  She is a self-styled, ITIL Foundation-certified vigilante! She has built up quite a following via Twitter and her ITIL/ITSM related musings can be found via her blog. In our best Daily Planet™ guise we managed to pin her cape down and keep her still long enough to ask her a few questions, before releasing her back to the ITSM... 

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