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Home » Archive for September, 2012

Majority Of Service Desks Not Supporting BYOD

Dell KACE claim the majority of service desks can't or don't want to support BYOD Dell KACE has released a survey this month which claims that “a majority” of IT support team help service desks are unwilling to support employees who want to bring their own device (BYOD) to work. This UK-based survey suggests that as many as 56 per cent of IT professionals believe their IT service desk is... 

Rob England: Incident Management at Cherry Valley, Illinois

It had been raining for days in and around Rockford, Illinois that Friday afternoon in 2009, some of the heaviest rain locals had ever seen. Around 7:30 that night, people in Cherry Valley – a nearby dormitory suburb – began calling various emergency services: the water that had been flooding the road and tracks had broken through the Canadian National railroad’s line, washing away the... 

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