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Home » Archive for October, 2012

Walk the line

Let me be upfront – I’m a newbie to IT the likes of which may provoke many a ‘pfft’ at my opinion. But bear with me, because I’m insanely passionate about what I do and I think I’m on a pretty good track. Given that this is my first blog post, I thought I’d give a very quick rundown of how I got into – and I mean quick, because no-one likes someone hammering on about themselves... 

ITSM User Personas

Persona: "the aspect of someone’s character that is presented to or perceived by others" During my time in IT Service Management I’ve read my fair share of process and policy documentation. In fact, I think I’ve had the misfortune to read more than my fair share. Process documentation is important, don’t get me wrong. Without someone taking the time to write down the intention,... 

The itSMF UK 2012 Awards, Real Stars & No Backslapping

As the UK’s largest service management user group with over 12,000 members, the itSMF UK is no doubt resolutely proud to be announcing details of the finalists for this year’s Service Management Awards. The group’s “glittering” awards dinner is held as part of the annual itSMF UK Conference, which will be held at the Novotel London West on 5th and 6th November 2012. Not (we are told) just... 

Event Listing: itSMF UK Conference, London, November 5th & 6th

Coming of age: The 21st itSMF Annual Conference This year the itSMF marks its 21st birthday. What a milestone! The ITSM Review will be there – please give me a shout if you would like to say hello. WHAT itSMF 21st Annual Conference. Full Agenda here. WHERE Novotel London West, Hammersmith, West London. Hotel Website Google Map Address: Novotel London West, One Shortlands, London, W6 8DR WHEN Monday... 

Fifty shades of BMC

BMC appear to be having a dizzy spell, a funny five minutes. Firstly, they declare to the world they are for sale. “BMC Software ($43.38, +$1.89, +4.56%) shares rose after sources told The Wall Street Journal that the company has been in contact with potential buyers, including private equity firms. The report comes after the firm was urged earlier this year by major investor Elliott Management to... 

Your ITSM Career Path

"A career in service management can be an amazing ride." So you want to make your career in IT Service Management (ITSM). Are you sure? You do realize that you will be doomed to receive that glassy-eyed stare from people at social events when you are forced to admit that you work in “IT”? The ones that don’t make some excuse to answer a phone call, go to the bathroom or get another... 

Germany’s first dedicated ITSM showcase: SITS Europe

A new German trade show for the IT Service Management (ITSM) market and tech support industry has been announced by Diversified Business Communications UK, organiser of SITS, the firm behind the Service Desk & IT Support Show in London. SITS Europe is the latest addition to Diversified UK’s trade show portfolio. The event will take place on 24-25 September 2013 in Berlin and the organisers describe... 

An army of ITSM'ers

Last year over 1.5 million people took their driving test in the UK. Budding drivers refer to the ‘Highway Code’, a high selling booklet designed to teach trainee drivers about navigating roads, cooperating with others drivers and staying safe. So can we assume that the UK gained 1.5 million new road safety enthusiasts with a passion for road markings and road signs? No. It means 1.5 million...