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The itSMF UK 2012 Awards, Real Stars & No Backslapping

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As the UK’s largest service management user group with over 12,000 members, the itSMF UK is no doubt resolutely proud to be announcing details of the finalists for this year’s Service Management Awards. The group’s “glittering” awards dinner is held as part of the annual itSMF UK Conference, which will be held at the Novotel London West on 5th and 6th November 2012.

Not (we are told) just an industry backslapping and glad-handing exercise, the iTSMF UK awards are designed to honour the “real industry stars” in Service Management and to recognise the achievements of those who have shown real leadership, imagination and skill in addressing service management challenges within their organisations.

“It’s very satisfying to see people recognised for their hard work and inspiration. It’s also important to showcase real-life projects that have been completed – hearing about the issues that member organisations have faced and the strategies they have put in place to improve customer service can really bring the details to life and indirectly solve problems that other organisations may be battling,” said Colin Rudd, chairman of the itSMF UK.

There are nine categories this year, each of which has been precisely described as “highly competitive” in nature.

Service Management Project of the Year – Finalists: Vodafone, The Co-operative Banking Group, Avis Budget Group

Service Innovation of the Year – Finalists: Stockport Council, Sunrise Software, Fife Council, Telefonica UK Ltd

Service Management Team of the Year – Finalists: The Co-operative Banking Group, HM Land Registry, Foster & Partners

Submission of the Year – Finalists: Ian Macdonald, The Co-operative Banking Group; Kevin Holland, Independent Consultant; Andrea Kis, Macmillan Cancer Support and Matthew Burrows, BSM impact

Trainer of the Year Finalists: Peter Saul, Smatra, Duncan Anderson, Global Knowledge

Contributor of the Year Finalists:  Stuart Wright, Severn Valley ITSM; Jane Suter, Red Tiger Consultancy; Martin Neville, Audit Commission; Mike O’Brien, ILX Group; Alison Cartlidge, Steria; Steve Straker, Fujitsu Services

NOTE: The Paul Rappaport Award for Outstanding Contribution to ITSM Service Management is presented to an individual who has made a sustained and outstanding contribution over a number of years to the field of IT service management. Finalists are not publicised for this award.

Student of the Year – ITIL Finalists: Peter Mullett, Identity and Passport Service (EI – BCS); 
John Hyde, Emerson(EI-APMG); Paul Williamson, RFI Global Services (EI – PeopleCert)

Student of the Year – ISO/IEC 20000 – Finalists: John Griffiths, Fox IT; Richard Stone, Fox IT; Martin Lee Hall, ITSM Consulting; David Lucas, BT;  Paige Lattimer, Capita; Michele Campbell, Capita.

The event’s  dinner is being hosted by Dave Gunson who is a renowned after-dinner speaker “famed” for his confessions of an air traffic controller talks and written work.

Adrian Bridgwater

Adrian Bridgwater is a freelance journalist specialising in cross platform software application development and data analytics as well as all related aspects of software engineering and project management. Adrian is a regular writer and blogger with Computer Weekly, Forbes, The Register and others. His journalistic creed is to bring forward-thinking, impartial, technology editorial to a professional (and hobbyist) technology audience around the world. His mission is to objectively inform, educate and challenge.

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