News, Reviews and Resources for ITSM Professionals.

Home » Archive for April, 2013

BAU Improvements

In my last article on service improvement, I laid out four premises that underlie how I think we should approach CSI: Process improvements evolve with time on railroads Everything we change is service improvement. Improvement planning comes first. We don’t have enough resource to execute all desired improvements. We choose the wrong unit of work for improvements. What are the desired business outcomes? We... 

Product Group Tests

Article by Topic