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Home » Archive for June, 2013

How to conduct an ITSM assessment that actually means something

ITIL (Information Technology Infrastructure Library), a standard framework for managing the lifecycle of IT Services, is sweeping the U.S.   Based on a 2011 analysis of 23 ITIL studies, Rob England concluded that the compound annual growth in ITIL adoption was 20%± and that ITIL training attendance increased at a compound annual rate of 30% for the past ten years.  Despite this apparent surge... 

Product Reviews Roadmap

Swit Swoo! Ros Satar looking glam at Edgasbaston Cricket Stadium in Birmingham for the SDI awards dinner. We have the following technology reviews scheduled for publication before the end of 2013 on The ITSM Review: Service Catalogue By Barclay Rae, Completed, to be published soon. See ‘Coming Soon: Axios, Biomni, Matrix42 & ServiceNow Showcase Service Catalogue‘ and ‘Barclay... 

Why the CIO won't go the same way as the VP of Electricity

CIO, Dead as a… ? Commoditisation is, without doubt, a massive and revolutionary trend in IT. In just a handful of years, a huge range of industrialised, cost-effective solutions have created rapid change, so much so that some commentators now predict the end of the corporate IT department altogether. Info-Tech Research Group’s June 2013 article highlights a comparison made by some, between today’s... 

Do you clog your social media channels with useless crap?

True value or ego massage? ’64 % of the people sharing information from others to others did it to get attention, show friendship, show they have inside information, show humour…’ Do you care what you share or clog your social media channels with useless crap? In this article Tobias Nyberg explores why people share at all. Sharing and caring Is there a way to tell if what I’m sharing... 

Quick Guide to Knowledge Management Tool Selection

“Tomatoes don’t go in fruit salad” In this extended article, Barclay Rae provides an independent guide to Knowledge Management and in particular Knowledge Management tool selection. Knowledge Management can be many things – from simple useable checklists to complex context-sensitive and case-based toolsets. Some of the most effective knowledge solutions can be very basic, like lists... 

Reader Census – The results so far…

We began a reader census a couple of weeks back. See the original article here: ‘Reader Census – Your opinion counts‘. Thank you to everyone who has taken the time to complete the census. It will remain open so please take a few minutes to share your opinion So far the average completion time is less than 90 seconds It only has 6 simple questions on one page As you can see we are...