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Review: Matrix42 for Service Catalogue

This independent review is part of our 2013 Service Catalogue Group Test. Service Catalogue 2013 Group Test Overview and terms Also participating – Axios [BEST IN CLASS], Biomni, ServiceNow Executive Summary – Matrix42 Overview Strong request and Catalogue functionality – technical focus Good option for Tech-only implementations (e.g. MSPs) Strengths Good Request and Catalogue... 

Review: ServiceNow for Service Catalogue

This independent review is part of our 2013 Service Catalogue Group Test. Service Catalogue 2013 Group Test Overview and terms Also participating – Axios [BEST IN CLASS], Biomni, Matrix42 Executive Summary – ServiceNow Overview High end functionality Enterprise focus Strong corporate backing and growth Strengths Extensive functionality Best Demand dashboard functions Flexibility... 

Review: Axios assyst for Service Catalogue [BEST IN CLASS]

This independent review is part of our 2013 Service Catalogue Group Test. Service Catalogue 2013 Group Test Overview and terms Also participating – Biomni, Matrix42, ServiceNow Executive Summary – Axios (BEST IN CLASS) Overview High-end option for Medium – Enterprise Simple intuitive UI/OOTB Strengths Seamless integration with assyst ITSM processes UI Strategic approach Vendor... 

Review: Biomni Front Office for Service Catalogue

This independent review is part of our 2013 Service Catalogue Group Test. Service Catalogue 2013 Group Test Overview and terms Also participating – Axios (BEST IN CLASS), Matrix42, ServiceNow Executive Summary – BIOMNI Overview Good functionality Nice commercial approach Good option for Tech-only implementations (e.g. MSPs) Strengths Good intuitive functionality Commercial... 

Axelos: Capita and ITIL joint venture lift lid on new brand

The new owners of ITIL and Prince2, a joint venture between the outsourcing firm Capita and the UK Cabinet Office, have today lifted the lid on their new brand – Axelos. Being an uncultivated simpleton, I thought Axelos sounded like a nondescript logistics company or no-frills airline with a brand uncomfortably close to ITSM tool vendor ‘Axios’. Luckily, we can refer to our resident... 

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