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Home » Archive for September, 2013

What makes for a compelling metrics story?

In my first article “Do your metrics tell a story?” I discussed the “traditional” approach to reporting metrics, and why that approach is ineffective at driving action or decisions. Personal observations are far more effective. Personal observations appearing to conflict with the data presented can actually strengthen opposition to whatever decision or action the data suggests. Presenting... 

2nd Birthday

The terrible two’s? (Categorized by temper tantrums, saying “No” to everything, or refusing to do as they are told) We’ve been so busy here at The ITSM Review we missed our own 2nd Birthday, Whoops! Our very first article hit the interwebs on 3rd August 2011. Some 200 articles later, we have 24,000 visits a month (August 2013) from all over the globe. A sincere thank you to all the... 

Competition: Why do you deserve a free ticket to this year’s itSMF UK conference?

As part of our Media Partnership with the itSMF UK Conference and Exhibition, 4-5 November in Birmingham, we have a free ticket (to both days of the event) to giveaway to one lucky reader. So pay close attention, because this is a great giveaway! The ticket The free ticket will include: Entry to the pre-conference networking event on Sunday 3rd November Entry to both days of the conference and exhibition... 

BCS event review: An evening with Axelos

Gregory Bayliss-Hall On the 12th September AXELOS (the new commercial joint venture between the UK Government and Capita) arranged an evening at the BCS offices in Covent Garden to discuss its plans for the future of ITIL, and the rest of the Best Practice Management portfolio, now that they’re the new custodians. When I arrived, long before the presentation started, I couldn’t help notice... 

Practitioners: Do you feel unwelcome in your hometown?

As a practitioner within a large organization and having been so for about eight years now, I find myself quoting the Bible every now and then when talking to my colleagues about IT consultants. The quote I mostly refer to is Luke 4:24 – “Truly I say to you, no prophet is welcome in his hometown.” I’m not a religious person, but from my Bible reading I can definitely understand the... 

itSMF UK Conference and Exhibition 2013

Last year’s conference We are excited to announce that we will be the Headline Media Partner for this years itSMF UK Conference and Exhibition 2013 (ITSM13)! This news is not only exciting for us, but also potentially for you, as we will soon be launching a competition to give one lucky reader the opportunity to win a free ticket (networking, awards dinner and all) courtesy of our partnership... 

Knowledge Management 2013 Group Test – The Results

This is a competitive comparison of Knowledge Management technology. Products reviewed: Cherwell EasyVista ITinvolve [BEST IN CLASS] Download Review (Free PDF, No Registration Required – 343kb, 4 Pages) Knowledge Management 2013 Best in Class Knowledge Management 2013 Best in Class: ITinvolve ITinvolve – all 3 products are a good option as they meet the basic requirements requested,... 

Review: ITinvolve for Knowledge Management [BEST IN CLASS]

This independent review is part of our 2013 Knowledge Management Group Test. 2013 Knowledge Management Group Test Overview and terms Also participating – Cherwell, EasyVista Executive Summary – ITinvolve Overview New vendor with innovative product and approach Viral/organic knowledge approach Lots of good features  well thought-out functionality Product requires a big shift in approach... 

Review: EasyVista for Knowledge Management

This independent review is part of our 2013 Knowledge Management Group Test. 2013 Knowledge Management Group Test Overview and terms Also participating – Cherwell, ITinvolve [BEST IN CLASS] Executive Summary – EasyVista Overview Good functionality meets all stated requirements Seamless integration across the ITSM product set Vendor established global position in mid-market –limited... 

Review: Cherwell for Knowledge Management

This independent review is part of our 2013 Knowledge Management Group Test.  2013 Knowledge Management Group Test Overview and terms Also participating – EasyVista, ITinvolve [BEST IN CLASS] Executive Summary – Cherwell Overview Vendor emerging across ITSM market space Knowledge approach seamless with other ITSM areas in product Provides all functionality required for review Good...