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Introducing Rebecca

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Rebecca-Beach

Rebecca Beach, ITSM Research Analyst (bringing balloons to Analyst briefings is strictly prohibited)

I am very pleased to welcome Rebecca Beach to the team!

Rebecca is joining as ITSM Research Analyst.

SDI IT Service Excellence Professional of the Year 2012, Rebecca is a self-confessed geek and ITSM fangirl.

“Rebecca is very passionate about providing the best possible service to her customers. She is the model service professional, striving to improve herself as an individual while selflessly supporting and helping to develop the team. She cares greatly about people and gives above and beyond in all aspects of her role. There is no better deserving winner.” ‘Hanover Service Desk Analyst wins national service excellence award

ITSM Universe

The first project Rebecca will be sinking her teeth into is a global view of the entire ITSM market with particular focus on:

  • ITSM Tool Vendor market share
  • The key market focus areas / average customer size
  • Competitive strengths and weaknesses

More news on this soon – In the meantime you can read more about our ‘Universe’ research methodology here.

Who is Rebecca?

Rebecca joins us following roles as ITSM Tools Engineer at Capita and Service Desk Analyst at Hanover Housing Association.

With fear of setting off political correctness fire alarms; I’ll inform you that Rebecca is affectionately known as the ‘Gobby Midget’!

In her own words:

One thing you might not know about Rebecca:  

“I’m scared of balloons. Makes being the owner/operator of a small child rather troublesome because apparently these are their favourite things in the whole world and they’re not very careful with them.  I have tried to overcome this debilitating illness by ‘facing the fear’ and letting the small one have them but it usually ends with me in the foetal position in the corner with my hands over my ears. An ex-colleague found out about this once and chased me around the car park with a bunch.  He’s dead now.”

When not working Rebecca is most likely to be found:

“When i’m not working, reading or sewing I love to cuddle up on the sofa under a blanket with the family and watch Disney films.  The Toy Story series and Monsters Inc are favourites at the moment…Disney Princesses have been knocked from the top spot. My daughter has decided that she can do it all right on her own without a Prince and kissing is yucky!”

The first record Rebecca bought was:

“Kylie Minogue – Kylie.  I believe I was about 11 at the time and my Dad took me into town to buy it from the record shop and I got my first ever cassette tape.  This is making me feel old, shall we move on?”

Rebecca has a soft spot for:

“I have been racking my brains and can think of nothing.  I’m not even that keen on kittens and can take or leave puppies. I’m assuming this means I am a horrible, terrible person but i’m actually okay with that 😉 “

Connect with Rebecca on Twitter or LinkedIn. Come and see Rebecca at #ITSM13

Please join me in welcoming Rebecca to the team ~ Martin




5 Responses to " Introducing Rebecca "

  1. Aprill Allen says:

    Welcome Rebecca! Geez, the ITSM Review is going gang-busters. Well done Martin and crew. 🙂

  2. Brian Hollandsworth says:

    Welcome to ITSM Review. I’m not a fan of balloons either. – Brian Hollandsworth