News, Reviews and Resources for ITSM Professionals.

Kepner Tregoe: Working together on Problem Management

Home » Featured, itSMF » Kepner Tregoe: Working together on Problem Management

Steve White, Senior Consultant at Kepner Tregoe discusses his interactive session at the itSMF UK Conference and Exhibition entitled “Igniting Problem Management with Pre-emptive Successes”.

In this video Steve invites people to come along to his session to share both their Problem Management successes and current issues. With powerpoint banned, Steve’s session aims to facilitate conversations on the topic of Problem Management and help practioners do Problem Management more effectively.

He also discusses his role in the itSMF UK Problem Management Special Interest Group, explaining how his role is to actively drive discussion and engagement, ensuring that people get the most they possibly can out of the group.

Catch Steve at the itSMF conference in November:




comment closed

Product Group Tests

Article by Topic