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Home » Archive for October, 2013

UBS harness social to stem email overload

Peter Barnes, Global Head of On-Line Media IT, UBS AG Peter Barnes, Global Head of On-Line Media IT at UBS, shared his experiences of implementing social software at a roundtable hosted by Jive Software this week. Peter is the head of IT responsible for developing and managing all public websites, Social Media networks, Intranet, Video, Communication and Branding technologies for the 150 year old... 

itSMF UK seeks new leadership

Ben Clacy leaves itSMF UK on the 15th November after three years as Chief Executive. itSMF UK have begun their search for a new CEO after it was announced that Ben Clacy is to leave the organization after the annual conference in November. Ben first joined the non-profit organization in 2006 in a business development role and has served 3 years as Chief Executive. Ben is leaving the IT sector to lead... 

Is Darth Vadar in your ITSM project?

When I started my current role of Total Quality Manager, my CIO lovingly dubbed me “Darth Vader”. In his view, Darth is the ultimate project manager and the CIO wanted the same qualities in me. The CIO needed me to brutally prioritize tasks, make decisions based on data, honor commitments, manage risk, be persuasive, take on the big problems, and not be afraid to get my hands dirty. Recently, the... 

Product Group Tests

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