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Ashley Hanna

Ashley Hanna 18.03.1960 – 25.11.2013 Ashley Hanna passed away on 25th November after a long struggle with cancer. Ashley was a source of inspiration for many in the IT service management industry and has been my personal friend and mentor for many years. I first met Ashley in 1997. At the time I worked for Digital Equipment Corporation (DEC) and I was attending a Compaq high availability training... 

Assessment Criteria – Change, Config and Release

Today we begin our competitive analysis of Change, Config and Release.  As with previous reviews our goal will be to highlight the key strengths, competitive differentiators and innovation in the industry. Widely recognised as key to the successful preservation of production systems, the ITSM processes of Change, Config and Release are perceived as pivotal to maintaining the integrity and stability... 

Review: Matrix42 for Integrations

This independent review is part of our Integrations 2013 Group Test. Integrations 2013 Group Test Overview and terms Also participating – Absolute Software, BDNA, Bomgar, Cherwell, EasyVista, LANDesk, ManageEngine, Matrix42, Nexthink, ServiceNow Executive Summary Elevator Pitch Extensively focussed on Workplace management with Service Management wrapped around that capability. Strengths Focus... 

Integrations 2013 Group Test – The Results

This is a competitive review of software products and vendors who offer integrations to other technologies and data sources. Products reviewed: Absolute Software BDNA Bomgar Cherwell EasyVista LANDesk ManageEngine Matrix42 Nexthink ServiceNow Download Review (Free PDF, No Registration Required – 605kb, 12 Pages) Integrations 2013 Best in Class Integrations 2013 Group Test Best in Class: BDNA BDNA.... 

Review: Cherwell for Integrations

This independent review is part of our Integrations 2013 Group Test. Integrations 2013 Group Test Overview and terms Also participating – Absolute Software, BDNA, Bomgar, Cherwell, EasyVista, LANDesk, ManageEngine, Matrix42, Nexthink, ServiceNow Executive Summary Elevator Pitch A key understanding of what is required and the ability to provide innovation across the whole organisation – Cherwell... 

Review: EasyVista for Integrations

This independent review is part of our Integrations 2013 Group Test. Integrations 2013 Group Test Overview and terms Also participating – Absolute Software, BDNA, Bomgar, Cherwell, EasyVista, LANDesk, ManageEngine, Matrix42, Nexthink, ServiceNow Executive Summary Elevator Pitch A concise interface with easy to understand interfaces shielding the detail behind the scenes, developed from their... 

Review: ManageEngine for Integrations

This independent review is part of our Integrations 2013 Group Test. Integrations 2013 Group Test Overview and terms Also participating – Absolute Software, BDNA, Bomgar, Cherwell, EasyVista, LANDesk, ManageEngine, Matrix42, Nexthink, ServiceNow Executive Summary Elevator Pitch An Mid-Market ITSM solution with additional features such as Project Management and web services and a range of supporting... 

Review: Nexthink for Integrations

This independent review is part of our Integrations 2013 Group Test. Integrations 2013 Group Test Overview and terms Also participating – Absolute Software, BDNA, Bomgar, Cherwell, EasyVista, LANDesk, ManageEngine, Matrix42, Nexthink, ServiceNow Executive Summary Elevator Pitch In the emerging IT management category ITOA (IT Operations Analytics) Nexthink provides a very different view and,... 

Review: ServiceNow for Integrations

This independent review is part of our Integrations 2013 Group Test. Integrations 2013 Group Test Overview and terms Also participating – Absolute Software, BDNA, Bomgar, Cherwell, EasyVista, LANDesk, ManageEngine, Matrix42, Nexthink, ServiceNow Executive Summary Elevator Pitch With a solid base of ITSM processes and an extensive range of partnerships – ServiceNow covers all the bases as... 

Review: Bomgar for Integrations

This independent review is part of our Integrations 2013 Group Test. Integrations 2013 Group Test Overview and terms Also participating – Absolute Software, BDNA, Bomgar, Cherwell, EasyVista, LANDesk, ManageEngine, Matrix42, Nexthink, ServiceNow Executive Summary Elevator Pitch A niche product that complements ITSM tools with a completely self-contained remote support offering that negates...