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Review: LANDesk for Integrations

This independent review is part of our Integrations 2013 Group Test. Integrations 2013 Group Test Overview and terms Also participating – Absolute Software, BDNA, Bomgar, Cherwell, EasyVista, LANDesk, ManageEngine, Matrix42, Nexthink, ServiceNow Executive Summary Elevator Pitch A solid product from a vendor with expertise in both ITSM and systems management, which adds a dimension to what... 

Review: Absolute Software for Integrations

This independent review is part of our Integrations 2013 Group Test. Integrations 2013 Group Test Overview and terms Also participating – Absolute Software, BDNA, Bomgar, Cherwell, EasyVista, LANDesk, ManageEngine, Matrix42, Nexthink, ServiceNow Executive Summary Elevator Pitch A restful and subtle interface with an inclusive service management solution that wraps around a comprehensive endpoint... 

Review: BDNA for Integrations [BEST IN CLASS]

This independent review is part of our Integrations 2013 Group Test. Integrations 2013 Group Test Overview and terms Also participating – Absolute Software, BDNA, Bomgar, Cherwell, EasyVista, LANDesk, ManageEngine, Matrix42, Nexthink, ServiceNow Executive Summary Elevator Pitch If anyone has ever tried to cleanse raw inventory data to build a picture of what is actually installed out there... 

An Interview with Peter Hepworth, CEO at AXELOS

In the run up to the official go live of the joint venture between the Cabinet Office and Capita in January 2014, AXELOS CEO Peter Hepworth and team have been busy attending conferences and workshops gaining community feedback to help shape and guide the future of ITIL. Ahead of itSMF Estonia on the 11th December I chatted to Peter about what AXELOS have planned for 2014 and how you can get involved. Peter... 

The Coming Workforce: A Case for IT Service Management

Welcome to the Millenial generation With the Boomer generation set to retire en mass, IT organizations are faced with the unprecedented brain drain of institutional knowledge. Generation X and Millennials have decidedly different work styles and career expectations than previous generations. At the same time, expectations of productivity and customer value generation have never been higher. IT organizations... 

Lather, rinse and repeat your process

Lather, Rinse and Repeat (LRR). Straightforward instructions. Hard to mess up. Or is it? If you follow these instructions, when do you stop? The phrase has come to be indicative of two things; a) a way of pointing out instructions, if taken literally, would never end (or would continue at least until you run out of shampoo), or b) “a sarcastic metaphor for following instructions without... 

The Internet of Things, Big Data and ITSM

Science fiction becoming science fact I have noticed recently during my travels with EasyVista, that Hotel staff have begun to offer two or three WIFI codes on check-in, in recognition of the fact that we are all carrying multiple devices. Like sheep and rats, devices connected to the Internet outnumber humans. The number of objects connected to the Internet actually surpassed humans back in 2008.... 

The 2014 ITSM Tools Universe

2014 ITSM Tools Universe: Runners, riders, market share and market focus for the whole ITSM Tools market Please note that we are no longer accepting entries to be part of this report. Today we kick off our 2014 ITSM Tools Universe research in which we will be looking at the multitude of tools out there that claim to help with the management of Information Technology Services; from one function tools... 

Anybody for some festive networking?

It’s happening. Our first post about Christmas is here. To be fair, the Christmas cards have been in the shops (in the UK) since September and it is (believe it or not) only 34 days until Christmas Day, so hopefully that means I can get away with posting festive cheer in November?! To avoid hearing too many “bah humbugs” I’ll try to keep this post short and sweet. We are arranging an informal... 

itSMF UK Conference 2013 – the practitioner perspective

Meeting the famous ITSM Penguin When I got a tweet from Sophie saying I’d won the ITSM Review Competition for a free ticket to the itSMF UK Conference and Exhibition I seriously couldn’t wait to tell people…especially my manager who was delighted. I’ve never been to Birmingham and I’d certainly never been to an itSMF UK conference and now I had the chance to be there in a more interactive... 

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