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Podcast Episode 1: Pink14 and the best moustache in the world

Thanks to our friends at ManageEngine for sponsoring this podcast. We are pleased to lift the lid on our very first podcast! Recorded at Pink14 in Las Vegas with Barclay Rae and Rebecca Beach with guest Ian Aitchison from LANDESK. The team discuss Shadow IT, Axelos Announcements, Pink Conference agenda and other industry news (not forgetting the best moustache in the world!) Listen on SoundCloud here... 

Culture, value and astronauts, what more could you possibly want?

Chris Hadfield I love conferences.  What could be better than going to a place filled with people that want to share their knowledge and experiences with you? Looking at the conference schedule for PINK14 what occurred to me were just how many people there are out there that want to relinquish ownership of their insight and experiences to help others and their organizations to grow, develop and thrive. My... 

Strategy, IT value & buzzwords – is there an elephant in the room?

Meeting Sophie Danby from ITSM Review This was my first time attending the Pink Elephant conference and I must say, I was very impressed. I had heard that Pink is the “must-attend” service management conference and I’m pleased to say that Pink did not disappoint. The Pink staff, the sessions, and the people all are top notch, even the food was great. To post every highlight would simply... 

Live from PINK14 – Day 1 in review

As day one of PINK14 comes to a close I am feeling somewhat frazzled. In Vegas nothing is modest and reserved and PINK14 is no different. Held in the beautiful and ostentatious Bellagio hotel the sheer number of sessions is frankly mind boggling and trying to decide which to attend leaves you wishing cloning yourself were an option. Luckily the majority are repeated to make missing anything you really... 

Live from PINK14: AXELOS Announcements

Today at the Pink Annual Conference and Exhibition in Las Vegas, AXELOS made a number of announcements from launching new products to introducing new members of the team. In the coming days we will be publishing a video interview with some of the AXELOS team to discuss said announcements in more detail, until then a brief summary can be found below. Thanks to @AXELOS_GBP for taking the time to talk... 

Pink14 Preview: The Phoenix Project

IT needs to embrace the “3 Ways” Ahead of his presentation at the 18th Pink Elephant Conference and Exhibition (PINK14), Jack Probst, Principal Consultant at Pink Elephant talks about The Phoenix Project: a novel about IT, DevOps and helping your business win In May 2003, Nicholas Carr wrote a Harvard Business Review article entitled “IT Doesn’t Matter”. In it Mr. Carr proposed that IT... 

Case Study: Domtar decimate ITSM tool configuration costs with codeless

CLICK TO ENLARGE One of the first articles we published on the ITSM Review back in 2011 described the market shift from consulting-heavy customized ITSM projects to the simplicity of ‘configure it yourself’ SaaS based offerings, and in particular the significant change in cost structure (‘The ITSM Pricing Ouch-o-meter). Agile ITSM Once upon a time the ability of suppliers to ‘darken the... 

Pink14 Preview: 2-Speed ITSM – 2-Speed conferences?

“I often go from some futuristic and visionary discussions at conferences, to a ‘retro’ experience of 80s and 90s computing in some client organisations” I am heading to the US this week to visit Las Vegas for the Pink Elephant Conference and Exhibition – going via San Francisco to present at an “ITSM Meetup” event, but the main event will be the annual Pink-fest in Vegas. I... 

Pink14 Preview: Advice for making space for ITSM

“Carve out some time for service management and make it a priority” Ahead of his presentation at the 18th Pink Elephant Conference and Exhibition (PINK14), David Mainville, CEO and co-founder at Navvia, gives his advice on ‘making space for service management’. Conferences like PINK14 are an amazing opportunity to network with your peers, learn new techniques and to re-ignite... 

Assessment Criteria: Outside IT Product Review

In March of this year, we will be kicking off our product review dedicated to “Outside IT”, which will take a look at the use of ITSM technology outside the IT department. Overview The aim of this review is to showcase best of breed ITSM software in use outside the IT department, highlight key competitive differentiators and provide readers of The ITSM Review with impartial market intelligence...