I’m in sunny San Francisco, California for ServiceNow’s annual user conference; Knowledge14.
ServiceNow are expecting a mind boggling 6,000 attendees over the next few days – making it arguably the largest worldwide event in the ITSM field. Knowledge14 also includes 300 specialist breakout seminars and lab sessions and includes an expo hall of 108 ServiceNow ecosystem partners.
The gorilla in the market continues to demonstrate impressive growth with c. $650m+ goal for this year.
ServiceNow customers can expect a truckload of new products and features in Eureka, the next major release of the platform.
High Level Summary
- Service Creator
- Catalog Item Designer
- Multiple Catalogs
- Form Designer
- Demand Management
- Performance Analytics
- Facilities Service Automation
- Visual Task Boards
- On-Call Scheduling
- Event Management
- Business Service Map
- Configuration Automation
Clearly lots here for customers to dig into for the next release, from my brief preview my two key highlights were:
- Kanban tasks boards: Visual Task Boards (Think Trello or LeanKitKanban for Enterprise) Anyone benefiting from the kanban style visualisation and scrum team boards will just love this. See a screenshot and brief demo on an iPad below.
- Germ of an idea to delivered projects: Demand Management Scorecards – Looks very cool at first glance. Good ideas can be captured, services discussed and built by non-IT users, then the business case and resources to build it can be visualized and scheduled.
Knowledge14 continues until May 1st, stay tuned for further updates.