In this video, Barclay Rae interviews David Howell, European Director at ManageEngine about their recent move to offer the IT helpdesk module of their ITSM offering free of charge to companies of all sizes.
In addition to explaining the reasons behind the decision, David discusses:
- How free users will be supported
- Installation timeframes
- What it means for existing customers
- How they expect the decision to be viewed in the market