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Home » Archive for April, 2014

How do you resurrect your processes?

Ensure processes become stepping-stones instead of stumbling blocks for your organization Let’s face it, processes are boring at best ­ necessary yes, but not something that gets people out of bed in the morning. Maybe it is the control it tries to exert on the masses ­ like an authoritarian adult trying to keep the kids under control. We are all a rebellious lot ­ and the same goes for our rocky... 

ManageEngine: The ITSM market needs more disruption (Video)

In this video, Barclay Rae interviews David Howell, European Director at ManageEngine about their recent move to offer the IT helpdesk module of their ITSM offering free of charge to companies of all sizes. In Summary In addition to explaining the reasons behind the decision, David discusses: How free users will be supported Installation timeframes What it means for existing customers How they expect... 

People and products: we all get old eventually

We all know that as we get older we lose some of our faculties and our usefulness changes. One interesting aspect of ageing workers is that it isn’t just about being good, bad, better or worse. In many jobs – and jobs as diverse as consultancy and bricklaying come to my mind – the actual deliverable usefulness changes as our strength and endurance fade but knowledge and experience grow to... 

ITSM Community Mixed on Announced Process Additions

New process additions are met with mixed emotions from the ITSM community Authorities today announced the addition of new processes to the IT service management frameworks. It’s long been recognized that many common practices have thus far been shunned in the popular ITSM frameworks. Early reports indicate numerous new processes, functions and roles are being added to the guidance. Long ignored,... 

Product Group Tests

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