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"IT needs to stop waiting for the sky to fall in" – Ian Aitchison (Video)

This interview was filmed at the Pink Elephant Conference and features Ian Aitchison, ITSM Product Director at LANDESK discussing the current challenges faced in IT service management, along with the need for IT to stop always focusing on the negatives. In Summary In addition, Ian also talks about: Shadow IT IT needing to better engage with the business The ITSM community How LANDESK interacts... 

Knowledge14, steal like an artist

In this article, I hope to capture my thoughts and experiences from Knowledge14, the ServiceNow annual conference. See an early preview from the first day here [Live from Knowledge14 – ServiceNow preview Kanban visual tasks boards] Steal like an artist Fred Luddy, CPO and Founder of ServiceNow, quoted Steve Jobs during his keynote: “Good artists copy, great artists steal” ~ Steve Jobs Fred was... 

ITSM Review Q&A Forum

We will be rolling out a new Q&A forum and knowledge base for The ITSM Review shortly. This is a short blog to discuss our goals and direction for the project (code name Angels on a Pin). Why a Q&A Forum? LinkedIn and Facebook are proving popular for discussion of ITSM topics. The weakness of these platforms is that a) the good stuff gets lost in the stream and b) common questions get repeated... 

Start your ITSM improvement journey now (with a little help from your friends at AXELOS)

Yesterday, AXELOS launched a brand new competition aimed at helping IT professionals kick-start and/or revive their ITSM initiatives. With the help of independent, industry experts, AXELOS will be providing entrants with a list of tasks, along with practical guidance on how to successfully complete them in order to start people out on their journey of ITSM improvement. The purpose AXELOS’s objective... 

itSMF Australia Annual Conference (LEADit)

This year’s conference will be hosted in Melbourne It is with incredible excitement that we are able to announce that we will be the Media Partner for the itSMF Australia Annual Conference (LEADit), 13-15 August 2014, at The Pullman Melbourne Albert Park Hotel in Australia. This ITSM event, which is the largest in the southern hempishere, brings together more than 500 IT professionals, with over... 

SDI Annual Conference

Last year’s conference We are excited to announce that we will be the Social Partner for the annual SDI Conference, 17-18 June 2014, at the Hilton Metropole in Birmingham, UK. What you can expect 6 keynote presentations covering a multitude topics – motivation, customer service, change, team building, IT challenges and the future of work Several breakout sessions featuring both well-known... 

Transforming the IT service experience

Left to right: Lori Krikorian, Dana Swanstrom, and Sally Shane accepted the Project of the Year award in Las Vegas in February. EMC Corporation’s IT organization (EMC IT) has been on a multiyear transformational journey, transitioning to a virtual and private cloud infrastructure and modifying its operating model to be one of a competitive service provider. They have also been working to unlock the... 

Podcast Episode 3: Live from the Service Desk and IT Support Show (SITS)

SITS14 contributor of the year and podcast host Barclay Rae (right) with SITS event manager Laura Venables. Episode 3 of the ITSM Review Podcast. Hosted by SITS14 contributor of the year Barclay Rae (Congrats Barclay!). Podcast guests include a “Fruit salad” of ITSM folks: James Finister (TCS) Melanie Karunaratne (LANDESK) Stuart McGregor (BOMGAR) Toby Moore (ServiceDesk360, SITS) Suresh... 

itSMF networking meeting, York, UK

Free Networking Event – Open to non-members itSMF UK are holding a free networking event in the Biltmore Bar and Grill in Swinegate, York, from 6-8pm on Wednesday 14th May. This event is for anyone in York and surrounding areas who works in IT service management (ITSM). It provides an opportunity to meet with fellow professionals and to learn and share how to best apply techniques from ITIL... 

Implement Enterprise Request Management in Five Straightforward Steps

 This article has been contributed by John Sundberg, Co-founder and President of Kinetic Data. John Sundberg A new approach to service request management is gaining ground in companies around the globe. Called Enterprise Request Management, or ERM, this framework is finding favor with organizations because it allows them to take an incremental and evolutionary approach to centralizing and modifying...