News, Reviews and Resources for ITSM Professionals.

Start your ITSM improvement journey now (with a little help from your friends at AXELOS)

Home » Industry News » Start your ITSM improvement journey now (with a little help from your friends at AXELOS)

2656648042_0ced853512_z

Yesterday, AXELOS launched a brand new competition aimed at helping IT professionals kick-start and/or revive their ITSM initiatives.

With the help of independent, industry experts, AXELOS will be providing entrants with a list of tasks, along with practical guidance on how to successfully complete them in order to start people out on their journey of ITSM improvement.

The purpose

AXELOS’s objective with this competition is to show how ITSM improvement initiatives can be agile, iterative, and business focused, and that CSI is an integral part of all processes and activities. There is no need for a huge 2-year-long project plan to kick things off – a few enthusiastic people with proper guidance can achieve a lot! The outcomes from this competition will serve as the basis for each participating organization to create their own prioritized list of improvements – a proper CSI register. The prizes that AXELOS has selected for the most impressive ITIL journeys will help to engage the whole organization at the next level, and to build the momentum.

The competition

The competition, otherwise known as the “ITIL Journey”, will be divided into three 2-week sprints, each of which will have a specific focus. In order to participate you will need to download the AXELOS foldable prism.

The sprint topics will be:

  • Sprint 1 – Listening and Engagement – May 12th – May 25th 2014
  • Sprint 2 – Quantifying and Reviewing – May 27th – June 8th 2014
  • Sprint 3 – Prioritizing and Planning – June 9th – June 22nd 2014

Each set of tasks for individual sprints focuses on the theme of the sprint and builds on the previous sprints. The tasks for each sprint will be revealed in the beginning of that sprint.

By the end of the competition, when all three sprints are completed, you will have a prioritized list of improvements that is based on actual data and business requirements, rather than just on hard-to-prove gut feeling. You will also have shown, by completing a few low hanging fruit improvement tasks, that the initiative does bring value – and this helps to build a momentum in your organization. All tasks from previous sprints will be available in an ordered ‘backlog’ – this way, you can include them in your sprints along the way.

The competition is not UK-only-based and you can take part from anywhere in the world. All you need to do to enter is submit a photo of your completed prism along with any documentation that you have created to AXELOS by 30th June 2014.

You don’t have to have been involved from the start to join in either. You can essentially even join in the third sprint, you will just complete less tasks. For maximum value to your organization and for the best chance to win the competition, we highly recommend that you start your ITIL Journey now (or at least as soon as possible).

The prize

The three best submissions will receive a voucher for a full-day in-house ITIL simulation game from one of the following Accredited Training Organizations (ATOs): G2G3, Gamingworks and Simagine.

In a nutshell

  • Find out how to engage with your customers and understand their needs
  • Review and evaluate your current processes and metrics
  • Identify quick wins to address first and get buy-in from stakeholders
  • Map your activities to value your customers expect
  • Make use of free-of-charge insights and guidance from industry experts
  • Win a full-day ITIL simulation for your organization

For more information about the ITIL Journey competition, including how to take part and submit please visit the website.

Image Credit




comment closed

Product Group Tests

Article by Topic