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Podcast Episode 6 – ITIL Manifesto

In this episode regular host Barclay Rae talks to Rob Spencer regarding the ITIL Manifesto initiative. A community effort at articulating the core business values into bite-size chunks, an elevator pitch for ITIL. Links Rob Spencer, itSMF UK Transition SIG Vice-Chair, @ChangeRelease #ITILmanifesto Interview with Rob Spencer (German) “Nutzer sind trotz ITIL unzufrieden – ITIL Projekte scheitern.... 

ITSM Review Reader Analytics

This article provides a summary of the visitor analytics for the ITSM Review over the last twelve months (See also ITAM Review reader analytics) First of all, a sincere thank you to our readers, contributors and followers for your continued support. Our humble little blog served up ITSM content to a mind-boggling 312,963 readers in the last twelve months from just about every country on the planet.... 

ITSM14 Preview: Simon Durbin with "Don't let SIAM cloud your judgement"

Simon Durbin of Information Services Group In the run up this year’s itSMF UK conference ITSM14, I chatted with Simon Durbin about his upcoming session entitled “Don’t Let SIAM Cloud Your Judgement”. Q. Hi Simon, can you give a quick intro to your session at ITSM14? I am going to be demystifying some of the hype that surrounds SIAM. As with any new management or technology ‘trend’ there... 

Too much Shadow IT? Sunlight is the best disinfectant

“Sunlight is the best disinfectant” U.S. Supreme Court Justice Louis Brandeis. Could issues with Shadow IT be addressed by openness and communications? A lot of people confuse the term Shadow IT for something more sinister, something straight out of a Tom Clancy cyber-espionage thriller. If it were so, it’d be so much more cooler, of course, but on the contrary, Shadow IT is something far... 

Coming Soon: Self Service Group Test

Intel employee Anna Blankenheim selects a computer accessory from an ‘IT on the Go’ machine. Vending machines that provide computer accessories 24/7. Our next group test will look at any technology that enables ‘Self Service’. Technology to automate routine processes and help users help themselves. Our Group Tests review and compare the features and strengths of technology for a particular... 

Industry News Roundup Incl IT4IT Forum Launch

No time to read all the interesting news and info floating around social media and appearing in your inbox? Read our news roundup of what we’ve found interesting this week. Why Shell, BP & PwC Teamed Up To Launch Platform-Neutral IT4IT Forum – Archana Venkatraman at Computer Weekly reports that Shell, BP and PriceWaterhouseCoopers (PwC), along with IT suppliers Microsoft, IBM and HP, have... 

ITSM is like riding a bike… (itSMF Conference Ticket Winner)

And the winner is…. We recently gave all you, our fantastic readers the opportunity to win a FREE ticket to the upcoming itSMF UK Conference and Exhibition (10-11 November at Novotel London West), and it’s time to announce the winner of the competition! The instructions were simple: Tell us why you deserve a free ticket in less than 200 words. And the competition winner is… Duncan Watkins, IT... 

All change at SITS, farewell Laura

It’s all change for SITS. The Service Desk and IT Support Show (SITS), is the UK’s largest ITSM event, and arguably the largest ITSM related event in Europe. SITS 2015 includes a few changes: Earl’s court faces redevelopment, so the show moves one mile up the road to Olympia SITS 15 moves from it’s regular slot in late April to 3rd-4th June 2015 Laura Venables, long time event manager for... 

Industry News Roundup inc The New Sheriff of the Web

No time to read all the interesting news and info floating around social media and appearing in your inbox? Read our round up of what we’ve found interesting this week. Print Everything. – Matt Beran (officially the most fidgety man in ITSM), Matt Hooper and Mark Kawasaki talk productivity tools, podcasts and print services. Watch here First NHS IT Service Desk In England To Secure 3-star Accreditation... 

An alternative source of talent for your service desk?

Due to the advances in healthcare and longer life expectancy it is estimated that within 15 years of the date of this article almost a third of the UK workforce will be in the over 50-age bracket. Do you have an apprentice working in your IT department? Perhaps on your Service Desk learning the ropes, planning their rise through the ranks to Database Administrator or Network Engineer? I of course am...