ITSM Review Podcast Episode 8: ITSM Outside IT – Enterprise Service Management
- Shane reports that 3/10 new Fruition projects are outside the IT department
- HR is a leading area for ITSM improvement
- The IT department needs to be credible before embarking on other areas of the business (Why should I get your help with my critical business processes when it takes you 4 hours to reset a password).
Links mentioned in the podcast and further reading:
The ITSM Review are holding a series of seminars this year headed by ITSM superstar Barclay Rae. We will be starting in March with Transforming User Experience – Enterprise Service Management & Self Service. For more information click here
This podcast was recorded at the end of October 2014.