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Review: EasyVista Service Manager

This independent review is part of our Self Service Market Review. Self Service Market Review and Terms Also participating: Alemba Atlassian Cased Dimensions Cherwell Service Management Freshservice LANDESK (best in class) SMT-X Commercial Summary Vendor EasyVista Product EasyVista ServiceManager Version reviewed 2014 Date of version Release Summer 2014 Year Founded 1988 Customers 887 Pricing... 

Review: Alemba vFire Core

This independent review is part of our Self Service Market Review. Self Service Market Review and Terms Also participating: Atlassian Cased Dimensions Cherwell Service Management EasyVista Freshservice LANDESK (best in class) SMT-X Commercial Summary Vendor Alemba Limited Product vFire Core Version reviewed 9.2.0 Date of version Release 2014 Year Founded 2007 Customers 350 Pricing... 

Review: Freshservice

This independent review is part of our Self Service Market Review. Self Service Market Review and Terms Also participating: Alemba Atlassian Cased Dimensions Cherwell Service Management EasyVista LANDESK (best in class) SMT-X Commercial Summary Vendor Freshdesk Inc. Product Freshservice Version reviewed N/A Date of version Release January 2015 Year Founded 2010 Customers 3000 Pricing... 

Review: LANDESK Service Desk (Best in Class)

This independent review is part of our Self Service Market Review. Self Service Market Review and Terms Also participating: Alemba Atlassian Cased Dimensions Cherwell Service Management EasyVista Freshservice SMT-X Commercial Summary Vendor LANDESK Product LANDESK Service Desk Version reviewed 7.8 Date of version Release January 2015 Year Founded 1985 Customers 1000 worldwide Pricing... 

Untangling the threads of true service leadership

7 threads of activity – for all leaders of teams, projects and continuous improvement initiatives Philippa Hale and Jean Gamester We all have the choice of whether to lead or follow, whatever our title, whatever the situation. In IT Service Management, we often see providing support as following. However, evidence suggests that we considerably enhance our reputation and delivery if we take the... 

Product Group Tests

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