This independent review is part of our Self Service Market Review.
- Cased Dimensions
- Cherwell Service Management
- LANDESK (BEST IN CLASS)
|Product||JIRA Service Desk and Confluence|
|Date of version Release||December 2014|
|Customers||9000 including starter licenses|
|Pricing Structure||Agent based pricing|
|Elevator Pitch||Simple clean transactional / collaboration tool with good standard functionality, based around service desk and back office support functions.|
|Industry areas||Nice approach on pitch around HR/Finance and IT service model.
Looks easy to use, simple to develop with standard functions.
|Unique points||No ‘sales team’ – sold via web.
Primarily for SMB and mid size. Enterprise sold via partners (‘experts’) – do have some good Enterprise clients – Twitter, Citi.
|Target market||SMB, SME or teams within large organisations.|
|Solutions/ issues solved||Looks like product that can get support and self service up and running quickly for small organisations and discrete teams in larger organisations.|
|Product/vendor gaps||End user configuration and access is limited – i.e. to using a specific Service Desk. So no user-based filed level security and e.g. dashboard views.|
Built on Atlassian’s JIRA, the market leader in helping teams get work done, JIRA Service Desk delivers an effortless service experience, adapts to your needs, with pricing and set up time at a fraction of competitors.
Redefine what IT means to your business at www.atlassian.com/servicedesk