This independent review is part of our Self Service Market Review.
- Cased Dimensions
- Cherwell Service Management
- LANDESK (best in class)
|Date of version Release||October 2014|
|Pricing Structure||#End Users|
|Elevator Pitch||High End Service Catalogue and fulfillment engine, with a user-friendly front end. Suitable to be used in conjunction with legacy ITSM tools.Extensive functionality and control, plus integration experience. Also built to include other enterprise functions such as HR and Finance, room booking etc. Good front end to make an existing IT department engaging/accessible, without having to replace a legacy tool.|
|Industry areas||Aimed at IT and back office functions in large enterprise organizations. Nice front end tool for big IT departments and service operations.|
|Unique points||Nicely built and thought out applications for e.g. HR – requesting future managers, creating email addresses etc.
Asset functions built around good practical functions, e.g. lost and stolen kit.
|Target market||Enterprise organisations and their IT and back office functions.|
|Solutions/ issues solved||For large Enterprise organisations – no coding, just configuration.Organisations to gain control over internal and external services.|
SMT-X is a specialized software company, providing a state-of-the-art Self Service solution with a strong ability to integrate. Its flagship solution, SSP, provides a solid basis for any IT department wishing to provide an easy to use and easy to understand service catalog to their users. Through webshops, appstores, dynamic request forms, reservations, mobile apps, and workflows, SSP enables these IT departments to streamline even the most complex requests, removing complexity for the end-users, and providing end-to-end control to service owners, service delivery managers, service level managers, and department heads.
End-users can browse through their service catalogue showing only those services of interest to them. End-users will never be confronted with complex back-office solutions again and always know where to go for new orders.
By using out-of-the-box integration adapters existing IT service management solutions can be fully integrated with SMT-X’s SSP solution.
SSP offers service request templates containing commonly used forms, like employee onboarding, software distribution, file access management, meeting room reservations, and hardware ordering, making it easy to set up the relevant catalog(s) and start rolling it out.
SSP’s administration is fully web-based and doesn’t require any programming skills. Adding products to a shop and releasing them to any number of users is done in minutes. A complete new request form with dynamic question trees and approval workflow is realized within a single day.
Get in touch with SMT-X to learn how you can add more value to your customers by offering your customers a state-of-the-art request management portal.