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Home » Archive for June, 2015

Tesco: every little (extra IT management) helps

Business process company xMatters has announced a partnership with Tesco’s Technology division to help update its communications platform for managing IT incidents. Tesco: first store opened in 1929, some operations have been updated since the firm’s earliest days The objective here for Tesco was increased visibility of IT incidents across its technology platforms globally. The new upgrades... 

Atlassian tops table for customer satisfaction, 17 tools ranked by customers at #SITS15

The ITSM Review team recently attended the ITSM trade show SITS15 to collect customer reviews of ITSM tools for our new sister site: TOOLS ADVISOR. We wanted to know how SITS15 visitors rated their ITSM tools: How did they rate the tool? is it good value for money? Are the support team responsive, did tool buyers receive a good level of support? How satisfied were they with the product and how likely...