News, Reviews and Resources for ITSM Professionals.

Home » Archive for July, 2015

Coming Soon: Incident Management Group Test

Next on the chopping block for our independent reviews: The workhorse of ITSM; Incident Management Our next Group Test will explore the core deliverable of Service Management: Incident Management. Our Group Tests review and compare the features and strengths of technology for a particular use case. The aim of the review is to support prospective buyers with their selection process by providing features... 

Quick Guide to Knowledge Management

This quick guide has been contributed by Mike Simpson of CIH Solutions. The guide discusses how Knowledge Management (KM) can be used to manage risk and control costs in an IT Service Management environment. The guide identifies four ‘hot spots’ based on the author’s experience and outlines common problems and suggests solutions using KM. Introduction Author: Mike Simpson, CIH Solutions As with...