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Happy Christmas!

In the immortal words of Noddy Holder, it’s Christmaaaaaaaas!!  Happy Christmas to all our fabulous readers from everyone here at the ITSM Review. We hope you all have a fantastic Christmas and a brilliant 2016. For shift workers and all our readers who have to work over the Christmas break, we’ve put together a little care package to keep you going. Some of it’s work, some of it’s fun and... 

DevOps and ITIL: Why Can't We Be Friends?

The IT world we know and love exists today thanks to the bedrock of the IT community: ITIL, the IT Infrastructure Library. Since ITIL’s inception 26 years ago, the world has changed and an app exists for everything – shopping, messaging, ride sharing, or just staying connected via social media. We’re in the midst of a new technological age. This evolution has been guided by agile methodology... 

Miradore for ITAM and ITSM

This independent review is part of our ITAM vs. ITSM Integration group test. Also participating: InvGate ManageEngine Matrix42 [Best in Class] SupaTOOLS Virima Technologies To read the summary, strengths and weaknesses, and criteria please visit this page. Commercial Summary Vendor Miradore Product Miradore Version reviewed V4.1 (released June 2015) Year Founded 2006 Customers About 40... 

Nexthink V6 Review

I reviewed Nexthink earlier in the year, worthy winners of our ITAM Excellence awards for Innovation. Check out a summary of Nexthink below or read the full review on Tools Advisor here: http://www.toolsadvisor.net/tools/nexthink Nexthink V6.0 Nexthink is a pioneer of end-user IT analytics. This review takes a look at the core capabilities of Nexthink, the route to market for the company, competitive... 

Event Listing: Service Manager Dag – User Central

The ITSM Review are excited to be confirmed as official media partners for Service Manager Dag’s upcoming event – User Central being held on 17th March 2016 in The Netherlands.     This is the 15th Event hosted by Service Manager Dag. Their events are renowned for bringing different cultures, notable personalities and wonderful experiences under one roof. This year’s... 

itSMF Czech Republic 2016 Conference

It’s the Czech Republic baby! The itSMF Czech Republic will be holding their annual conference next month – the first big ITSM event for 2016 – how exciting is that? Here’s what we know so far: About the conference The aim of this year’s conference is to help senior management in both private companies and public organisations optimise performance using best practice,... 

Injecting some ITSM goodness into the itSMF UK

After an action packed few days at the itSMF UK conference last week, I was lucky enough to catch up with itSMF UK CEO Barclay Rae for a quick chat about life the universe and everything, or in our case, IT, SDI, AXELOS and the sparkly new ITIL practitioner qualification. Barclay Rae, The Service Desk Inspector The Conference has been a big focus over recent weeks and has been generally seen as a huge... 
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Virima Technologies for ITAM and ITSM

I recently reviewed Ecosystem Manager from Virima Technologies for the ITAM vs. ITSM Integration group test. Below is a summary, read the full review on Tools Advisor here. Also Participating: InvGate ManageEngine Matrix42 [Best in Class] Miradore SupaTOOLS To read the summary, strengths and weaknesses, and criteria please visit this page. In Summary EcosystemManager from Virima is a new addition... 

SIAM Sandwiches & Champers!

Following our SIAM event last month, the BCS has released a video of the highlights: If you’d like to see the output of the workshop you can check out our slides here and for more info on SIAM, check out our latest blog post here A huge thank you to our partners at the BCS for producing such a fab video – teamwork high five! userMore Posts  Read More →