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Injecting some ITSM goodness into the itSMF UK

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After an action packed few days at the itSMF UK conference last week, I was lucky enough to catch up with itSMF UK CEO Barclay Rae for a quick chat about life the universe and everything, or in our case, IT, SDI, AXELOS and the sparkly new ITIL practitioner qualification.

Barclay Rae, The Service Desk Inspector

Barclay Rae, The Service Desk Inspector

The Conference has been a big focus over recent weeks and has been generally seen as a huge success.For those of you that didn’t manage to go, some of the highlights were SIAM, winning elephants and cute penguin videos so it was all kinds of awesome! Barclay’s focus is now on taking that energy forward. So what has Barclay been up to over the last few months? Well firstly, his role is part time which means that as well as itSMF, he’s also had the day job and some exciting work with the Service Desk Institute to get on with.

The Service Desk Institute

Barclay is part of the author team for the SDI standards and was heavily involved in updating both Service Desk training and Service Desk Certification (SDC) standards. For those of you not familiar with the SDI, it’s a professional body for anyone working in the IT service and support industry. It sets the standards for the analyst and manager exams and runs a Service Desk certification program.During our chat Barclay talked about how the Service Desk in St Andrews University went from no stars to four stars with the support of the SDI. It’s a really inspiring journey and you can read more about it here.

ITIL Practitioner

Barclay was also an architect on the new ITIL Practitioner qualification. His take on it? “given the constraints we had, it’s pretty damn good”. The idea behind the practitioner course is that it provides real life guidance, which can be bundled with the ITIL foundation course so that delegates get 5 days of ITIL fun. As an ex trainer, I think combining the two courses will work brilliantly as delegates will be able to spend a decent amount of time learning and getting a really solid grounding in ITSM. It will also ease the transition from foundation to intermediate qualifications, again with my training hat on for a second, the first day of any intermediate course was always a shock to the system for attendees as there’s such a big jump from foundation level to intermediate level. Anything that eases that pressure has got to be a good thing.

itSMF UK

So what is Barclay’s mission for his 6 months as head of the itSMF UK? To boost performance and reinvigorate the business side of things so that it can provide more value to members. Barclay wants to make more services available so that being a member gives tangible benefits to both individuals and companies. Barclay wants to build positive, constructive partnerships with other key players in the industry as well as complementary relationships with other organisations such as the BCS, and also vendor organisations.

Key to driving more value for members is the new leadership council. The leadership council is made up of senior, C level people who are experienced practitioners in ITSM. Having the right people with the right skills in place will enable the itSMF UK to provide more accurate industry analysis, better and more detailed briefings as well as driving new products and services for ITSMF, e.g. for career frameworks and benchmarking tools.

In summary, Barclay’s aim is to make a positive contribution to the itSMF UK, so that it’s seen as a vibrant industry contributor. An announcement on the dates for the 2016 conference will be announced soon for those of you that can’t wait a whole year there’s a tooling event in early February. 2016 promises to be an exciting year for the itSMF UK, more events, better value for members and exciting new partnerships so let’s get this party started!

 

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