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Home » Archive for January, 2016

Using Lean Sigma In The Real World

Ahead of Pink 16 I caught up with Troy DuMoulin, VP for Research & Development at Pink Elephant about Lean Sigma. We’ve already chatted about Change Management but I couldn’t resist asking Troy about his planned sessions on Lean as well. Lean Sigma For those of you who are going “Lean what?” Lean Sigma is a methodology that relies on a collaborative team effort to improve performance by... 

How to assess Changes

One of the things that I wish was covered in more detail during the ITIL intermediate training is how to properly impact assess Changes. Change Managers are the guardians of the production environment so making sure that all changes are properly assessed and sanity checked is a key part of service delivery. Asses too low and high risk rangers go through unchallenged, assess too high and you block up... 

Optimising Change Management For Speed

I was lucky enough to talk to ex colleague and all round ITSM rock star Troy DuMoulin ahead of next month’s Pink16 conference in Vegas. Troy has a number of sessions at the conference but one that caught my eye (because I’m a total Change Management geek) was his take on optimising Change Management for speed. Troy’s session will look at the Critical Success Factors (CSFs) for optimising the... 

The 7 habits of highly effective CABs

As a former Change Manager I can honestly say that the Change Advisory Board (or CAB) is one of the most important and useful meetings a service orientated organisation can have. It sets out a view of what’s happening to key services over the next week, reviews previous Change activity and looks at CSI so what’s not to like? CAB meetings are all about the people attending them and handled badly... 

Webinar: Change Management – 28th January 2016

Happy January everyone! We are pleased to announce our new program of ITSM training modules; Bite Sized ITSM. The training is a year long educational course based on Service Management best practice and will balance practitioner experience against industry frameworks including ITIL, COBIT and Lean Sigma. The programme enables worldwide ITSM professionals to attend monthly, one hour, webinar sessions... 

Cakes, Dilbert & ServiceNow!

We were lucky enough to be invited to a ServiceNow seminar in London just before Christmas. The theme of the event was “is your ITSM keeping up with the business?” Naturally we pounced on this like a cheetah on a trampoline so here’s our take on the big day. 2015 Update – Tom Warren, Sales Director of New Business – ServiceNow First up was Tom Warren, Sales Director of... 

ITAM and ITSM Integration Group Test – The Results

Six tools offering ITAM and ITSM from around the globe This Group Test explores the relationship between the IT management disciplines of IT Asset Management (ITAM) and IT Service Management (ITSM). Our remit was to explore the opportunities for managing assets and interacting with ITAM teams whilst maintaining everyday ITSM processes. In particular we were looking to review ITSM tools that offer ITAM... 

InvGate for ITAM and ITSM

I recently reviewed InvGate for the ITAM vs. ITSM Integration group test. Below is a summary, read the full review on Tools Advisor here. Also Participating: ManageEngine Matrix42 [Best in Class] Miradore SupaTOOLS Virima Technologies To read the summary, strengths and weaknesses, and criteria please visit this page. InvGate Assets & Service Desk Invgate is an Argentinian software company offering... 

SupaTOOLS for ITAM and ITSM

This independent review is part of our ITAM vs. ITSM Integration group test. Also participating: InvGate ManageEngine Matrix42 [Best in Class] Miradore Virima Technologies To read the summary, strengths and weaknesses, and criteria please visit this page.  Commercial Summary Vendor SupaTOOLS Product SupaDESK, SupaCMDB Version reviewed 20150104, released 4th April 2015 Year Founded 2014... 

ManageEngine for ITAM and ITSM

This independent review is part of our ITAM vs. ITSM Integration group test. Also participating: InvGate Matrix42 [Best in Class] Miradore SupaTOOLS Virima Technologies To read the summary, strengths and weaknesses, and criteria please visit this page. Commercial Summary Vendor ManageEngine; a division of ZOHO Corp Product ServiceDesk Plus Version reviewed 9.1 Year Founded 2002 Customers 100,000+ Pricing...