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Using Lean Sigma In The Real World

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Ahead of Pink 16 I caught up with Troy DuMoulin, VP for Research & Development at Pink Elephant about Lean Sigma. We’ve already chatted about Change Management but I couldn’t resist asking Troy about his planned sessions on Lean as well.

Lean Sigma

For those of you who are going “Lean what?” Lean Sigma is a methodology that relies on a collaborative team effort to improve performance by systematically removing errors and service waste. Lean Sigma combines lean manufacturing/lean enterprise and Six Sigma to eliminate the eight kinds of waste: Time, Inventory, Motion, Waiting, Overproduction, Over processing, Defects, and Skills (usually shortened to ‘TIMWOODS’).

Lean Sigma uses the DMAIC improvement cycle for improving, optimizing and stabilizing business processes and designs. DMAIC stands for:

  • Define: clearly articulate the business problem, goal, potential resources, project scope and high-level project timeline
  • Measure; objectively establish current baselines as the basis for improvement
  • Analyse; identify, validate and select root cause for elimination
  • Improve;  identify, test and implement a solution to the problem
  • Control;  monitor the improvements to ensure continued and sustainable success, or in the words of Walt Disney, to “keep moving forwards

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Troy’s session will look at how to use Lean in a real life, fast paced IT environment to reduce errors and optimise service.

Official Overview

What IT Managers Need To Know About Lean Management; Troy DuMoulin, VP, Research & Development, Pink Elephant

In this overview, Troy will explain Lean’s origins and major guiding principles. You’ll walk away with an understanding of what Lean Management is, and an awareness of its business and IT value.

Simply put, Lean is focused on getting the right things to the right place at the right time in the right quantity to achieve perfect work flow, while minimizing waste and being flexible and able to change. To accomplish this, Lean thinking changes the focus of management from optimizing separate technologies, assets, and vertical departments to optimizing the flow of products and services through entire value streams that flow horizontally across technologies, assets, and departments to customers. Eliminating waste along entire value streams, instead of at isolated points, creates processes that need less human effort, less space, less capital, and less time to make products and services at far less costs and with much fewer defects, compared with traditional business systems. Organizations are able to respond to changing customer desires with high variety, high quality, low cost, and with very fast throughput times. Also, information management becomes much simpler and more accurate.

Will you be going to Pink 16? Let us know in the comments – bonus points for anyone that gets the T Rex reference!

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Vawns Murphy

Irish mum of 3. ITIL V2 Manager (red badge) and ITIL V3 Expert (purple badge). SDI Managers certificate. Further qualifications in COBIT, ISO 20000, SAM, PRINCE2 and Microsoft. Author of itSMF UK collateral on Service Transition, Software Asset Management, Problem Management & the "How to do CCRM" book. Reviewer for the Service Transition ITIL 3 2011 publication. When not being pelted with brightly coloured balls in name of ITIL, I am a senior ITSM analyst for Enterprise Opinions.

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