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Matrix42 for ITAM and ITSM [Best in Class]

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ITAM & ITSM Integration Review (10)I recently reviewed Matrix42 [Best in Class] for the ITAM vs. ITSM Integration group test. Below is a summary, read the full review on Tools Advisor here.

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To read the summary, strengths and weaknesses, and criteria please visit this page.


Arguably the first vendor to offer comprehensive Enterprise grade SAM within a full ITSM suite


ITXM – Full ITAM & ITSM Integration at last

We first reviewed Matrix42 back in 2010, when we assessed that the German IT management tool provider had strong ITAM, ITSM and Systems Management capabilities. Five years on and Matrix42 is as competitive as ever, a modern IT Management platform with vast platform coverage.

Matrix42 want to be the management layer that sits on top of the services that run IT and claim their key differentiators are strength of integration, automation and speed to value – eschewing the consulting heavy approach of many IT management tool rivals. Existing customers range from mid-market to very large enterprises.

Enterprise Grade SAM within ITSM

Many ITSM tool providers pay lip service to ITAM. Adding a few inventory fields with incidents or offering database level integrations between tools. Matrix42 is arguably the first ITSM suite to offer fully integrated enterprise grade ITAM capabilities.

The vision of fully integrated ITAM and ITSM is:

  • For ITAM
    • Meeting compliance and efficiency goals whilst decisions and changes are being made rather than attempting to clean up mess afterwards.
    • Allowing users to be productive and have access to the assets they need whilst being compliant.
  • For ITSM
    • Offering visibility of asset relationships and costs to facilitate faster incident resolution, proactive problem management and less error prone change management.
    • Delivering self-service without risks.

Matrix42 is the closest toolset manufacturer we’ve seen to be able to realize this vision from one platform. The solution offers both strong ITSM capabilities (verified for eight ITIL processes via a modern interface) whilst also offering depth of datacentre SAM coverage (Identifying options and packs enabled for Oracle database).

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Martin Thompson

Martin is owner and founder of the The ITAM Review, The ITSM Review and Tools Advisor Martin is also founder and Chair, Campaign for Clear Licensing. Learn more about him here and connect with him on Twitter or LinkedIn.

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