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Optimising Change Management For Speed

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I was lucky enough to talk to ex colleague and all round ITSM rock star Troy DuMoulin ahead of next month’s Pink16 conference in Vegas.

Pink Elephant

Troy has a number of sessions at the conference but one that caught my eye (because I’m a total Change Management geek) was his take on optimising Change Management for speed.

Troy’s session will look at the Critical Success Factors (CSFs) for optimising the speed of Change and will focus on risk models to handle different types of Change and automation to be able to cope with increased throughput without sacrificing process effectiveness.

 

Preview Of Forthcoming Attractions

One of the hints Troy gave me about his session was that he will look at the three layer model for Service organisations. I can’t reveal too much (because spoilers!) but what I can share is Troy’s view which is that service organisations have three core architectures:

  1. technical architecture
  2. product architecture
  3. service architecture

The mistake that some IT leaders make is that they focus solely on technology and forget about managing products and services. I think most of us have been guilty of this at some point in our careers but if you look at it – by focusing only on the gadgets we’re only managing one third of our total outcome. A scary thought and I think we can all agree that our customers deserve more. I think Troy’s session will be really valuable for anyone involved in Change Management so if you’re around on the 17th, check out his presentation; it’s currently the morning session on Track Eight.

 

The Official Bit

Below is the official overview of Troy’s session and you can get further info here

Optimizing Change Management For The Speed Of Need; Troy DuMoulin, VP, Research & Development, Pink Elephant

In today’s fast-paced business environment your IT organization is being challenged to deliver faster results while at the same time keep the business from risk and harm. The question is, how do you achieve these seemly contradictory goals? The answer is that in order to go faster in some areas it is important that you slowdown in others. In short, acceleration requires you to have practices you can trust and automation that streamlines decision making and process flow (you wouldn’t expect to drive on the Autobahn with a Go-Cart).

In this informative session, Troy will describe the critical success factors for optimizing the speed of your Change Management process including: the development of a risk model to handle different change types, working with development to automate and increase the use of pre-approved changes and making all changes visible in one tool.

 

Will you be going to Pink16? Let us know in the comments!

Vawns Murphy

Irish mum of 3. ITIL V2 Manager (red badge) and ITIL V3 Expert (purple badge). SDI Managers certificate. Further qualifications in COBIT, ISO 20000, SAM, PRINCE2 and Microsoft. Author of itSMF UK collateral on Service Transition, Software Asset Management, Problem Management & the "How to do CCRM" book. Reviewer for the Service Transition ITIL 3 2011 publication. When not being pelted with brightly coloured balls in name of ITIL, I am a senior ITSM analyst for Enterprise Opinions.

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