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Home » Archive for February, 2016

ITIL Practitioner: Thoughts on the experience so far

Does ITIL Practitioner live up to the hype? Having followed the teasers, blog posts, promotional videos and (some of the) discussions during 2015 I find the question difficult to answer, even after reading the book and taking the certification exam. In fact, it might be stretching it to call it a hype, even though the press release stated that it was the “most significant evolution in the ITIL best... 

Release Management – How To (Part 2)   

Following on from Part 1 of our article on how to do Release Management – here are some tips on Release acceptance, rollout planning and communication & training. Acceptance Any development code that results in a change to the live environment should be under the control of Change Management and be managed by the Release Management process. If you are finding that a high number of Release... 

Guest Blog from PINK16: Paul Wilkinson of GamingWorks

Following the awesomeness of #PINK16 last week, we were lucky to bump into @gamingpaul! Paul very kindly agreed to write a guest blog for us on his session, so here it is in all it’s glory!       ‘Why is this content at the end of the conference? This should be a Keynote topic!’ – CEO In this blog I want to give my very brief impression of the Pink Elephant Conference... 

PINK16 Day 2 PM & Day 3 – Dead Cats, Football Legends & Batman

Multi-Speed IT Rob England, The IT Skeptic Kicking off the afternoon on Day 2 was the legend that is Rob England aka The IT Skeptic Next up @theitskeptic on multi speed IT. Loving the Batman style power pose Rob! #pink16 #vegasbaby pic.twitter.com/rumqPlHKlR — The ITSM Review (@itsmreview) February 16, 2016 Rob opened his session by explaining that for IT to truly deliver value “we must accommodate... 

Two Speed Transition – Agile vs. Traditional

The service transition SIG presented an interactive session at the itSMF conference in November to discuss modern innovative and traditional approaches to Service Transition. The conference session covered Release Management, Service Catalogue and Early Life Support and arguments were made for both traditional and more modern innovative approaches in quick fire 5 minutes presentations. After each round,... 

PINK16 Day 2 – Ship Wrecks, Innovation & Sacrificial Firings

IT Excellence Awards Day 2 opened on a real high with the Pink Elephant ITSM Excellence awards. The winners were: Best Innovation: Utopic Congratulations to @utopic_us for Innovation of the year @theitilexperts #Pink16 pic.twitter.com/PIObUNqEvh — The ITSM Review (@itsmreview) February 16, 2016 Practitioner of the year award: Robert Nessler of the state of Colorado Congratulations to Robert... 
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Pink16 – Movie Stars, Huskies & A Zombie Apocalypse!

It’s Vegas baby! As media partners, we’ll be attending the event, tweeting, live blogging and carrying out interviews with all the movers and shakers of the ITSM world so without further ado, here’s our review of Day 1 of Pink16. Pink16 Opening Keynote – Martin Short The conference was opened by Emmy & Tony Award Winning Actor, Comedian, Writer, Singer & Producer and all... 

Incident Management Group Test 2016 – The Results

This group test is a review of software products and vendors in the ‘Incident Management’ market area. Our remit was to explore how toolsets can support and optimise the Incident Management process. Incident Management Overview Incident Management is a key part of the ITSM Software Market – think about it – what organisation doesn’t do Incident Management? Incident Management is one... 

Release Management – How To (Part 1)

One of the questions I used to get asked all the time as a consultant was how to get started with Release Management. Most organisations start with Change Management and then as they mature; look to add additional governance and control with Release Management. Here are some areas to focus on when looking at ways to formalise  your Release Management process: Policy Release Planning Design &... 

Coming Soon: SIAM Group Test

Our next Group Test will explore how toolsets can aid you on your SIAM journey: SIAM: Service Integration & Management (SIAM) is the term given to a multi-vendor service model, where the traditional service towers (storage, network, infrastructure, desktop, service desk, etc) are sourced to a supplier eco-system. This is supported by an internal or external SIAM function which delivers IT Service...