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ITIL® Practitioner Guidance publication and PDF formats – now available!

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*** Sounds Klaxon ***

The sparkly ITIL® Practitioner Guidance publication and PDF formats are now available! If you’re planning on sitting the new ITIL® Practitioner course and exam; you can now get some pre reading in.

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You can check out the official press release from ITIL towers below or you can order the books directly by following this link.

PRESS RELEASE – ITIL Practitioner Guidance FINAL (1)

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Vawns Murphy

Irish mum of 3. ITIL V2 Manager (red badge) and ITIL V3 Expert (purple badge). SDI Managers certificate. Further qualifications in COBIT, ISO 20000, SAM, PRINCE2 and Microsoft. Author of itSMF UK collateral on Service Transition, Software Asset Management, Problem Management & the "How to do CCRM" book. Reviewer for the Service Transition ITIL 3 2011 publication. When not being pelted with brightly coloured balls in name of ITIL, I am a senior ITSM analyst for Enterprise Opinions.

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