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Pink16 – Movie Stars, Huskies & A Zombie Apocalypse!

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It’s Vegas baby! As media partners, we’ll be attending the event, tweeting, live blogging and carrying out interviews with all the movers and shakers of the ITSM world so without further ado, here’s our review of Day 1 of Pink16.

Pink16 Opening Keynote – Martin Short

The conference was opened by Emmy & Tony Award Winning Actor, Comedian, Writer, Singer & Producer and all round legend, Martin Short. The conference room was packed and the sense of excitement was palpable. Martin shared his life story of loss and how he came out the other side stronger, refusing to be a victim. Here he is in action:

Martin’s session was a funny, inspiring and insightful story of loss and empowerment. He also shared some very important life lessons:

The Best Of The Best; Blending AGILE, DevOps, LEAN UX & ITIL – Andrew Humphrey, Head of Service Management, Auto Trader

The first practitioner session of the day was @4ndyHumphreys take on all things ITIL, Agile, Lean and DevOps.

Andy talked about the importance of effective Service Transition:

Bonus points to Andy for using a picture of cute huskies to demonstrate that very point:

Andy explained that by having smaller releases, the process becomes faster and safer. As the success rate grows, you can look to reduce the time spent on Change freezes or at least reduce their duration. Andy shared some practical advice on streamlining processes explaining “we used to have a two hour CAB attended by every department. Now we have a ten minute stand up meeting over a Trello board”. He also shared the pizza team model:

The result? A total shift in working culture; instead of rigid project cycles or contractor armies, both operational and technical issues were highly valued and operational responsibility within each squad was greatly improved.

Zap The Zombies & So Much More – Michelle Kerby, Sr. Director For ITSM, BMC Software

Next up was @michellekerby of BMC on the impending zombie server apocalypse. A recent study by BMC found that over ten million zombie servers globally wasted more energy than eight large power stations; a worrying thought, as well as the environmental implications, there are also risk and compliance issues to address as well. Michelle demonstrated how BMC Asset Management can effectively identify and reduce zombie servers:

In the event of any zombie apocalypse – this is my plan:

Pink16 News – ITIL Practitioner Course Announcement – Pink Elephant AXELOS & PeopleCert

After a quick lunch, I caught up with the guys from Pink Elephant ,AXELOS & PeopleCert to talk all things practitioner related. Troy DuMoulin from Pink explained the reason for the course stating that it will bridge the gap between the theory of the Foundation and Intermediate courses by giving delegates a solid business skills overview around CSI, Organisational Change Management, Communications and Measurements and Metrics. I for one can’t wait to do the course when it becomes available as I think anything that gives course attendees more practical skills can only be a good thing.

How To Be A People Magnet – It’s Easy Peasy! – Allan Pease, Author & Motivational Speaker

The final session of the day was run by motivational rock star @allanpease.

Allan gave us an insight into how important body language, emotional intelligence and non verbal cues are when dealing with people.

His advice?

Well that and not getting locked out of your hotel room in the middle of the night when you’ve forgotten to pack your pyjamas but that’s a story for another time!

That’s all for now, come back soon for our coverage of day 2!

Image Credit 1

Vawns Murphy

Irish mum of 3. ITIL V2 Manager (red badge) and ITIL V3 Expert (purple badge). SDI Managers certificate. Further qualifications in COBIT, ISO 20000, SAM, PRINCE2 and Microsoft. Author of itSMF UK collateral on Service Transition, Software Asset Management, Problem Management & the "How to do CCRM" book. Reviewer for the Service Transition ITIL 3 2011 publication. When not being pelted with brightly coloured balls in name of ITIL, I am a senior ITSM analyst for Enterprise Opinions.

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