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Home » Archive for February, 2016

ITIL® Practitioner Guidance publication and PDF formats – now available!

*** Sounds Klaxon *** The sparkly ITIL® Practitioner Guidance publication and PDF formats are now available! If you’re planning on sitting the new ITIL® Practitioner course and exam; you can now get some pre reading in. You can check out the official press release from ITIL towers below or you can order the books directly by following this link. PRESS RELEASE – ITIL Practitioner Guidance... 

Enterprise Service Management Online Training

  Our 2016 ITSM Enterprise Service Management Training Programme will consist of a complimentary mix of live (and recorded) free to view monthly webinars with useful and compelling content to help ITSM Professionals propel the business case for ITSM.   Who should attend? Process Owners Process Managers Change Managers Release Managers Configuration Managers Service Desk Managers Incident... 

Change vs Release Management

One of the things that I got asked about most as a consultant was about what the difference was between Change and Release Management. It should be simple right? We’ve had 3.5 versions of ITIL, the itSMF, even special interest groups dedicated to Service Transition yet there is near universal confusion at the sharp end about WHAT the difference is between Change and Release Management so let’s... 

Webinar Module 2: Release Management – 25th February 2016

This is the 2nd module in the series of the Enterprise Service Management training course covering an introduction to Release Management. This webinar will be presented live by Vawns Murphy at 2pm GMT on 25th February 2016. If you missed the live session or enrolled late… No problem, all sessions are recorded for future playback. Learning Objectives 1. Types of Release, governance, quality gates... 

Product Group Tests

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