News, Reviews and Resources for ITSM Professionals.

Home » Archive for March, 2016

Configuration Management How To (Part 2)

Following on from our previous article, this week we’ll take a look at Configuration Management baselining and control. Configuration Baselining First up we have the identification or baselining step in our Configuration Management process. This is a baselining process, taking a snapshot of our critical services and their key dependencies so that we know exactly what makes up the service. The purpose... 

Trains, planes, giant inflatable elephants & Yoda – Service Manager Day 2016!

It’s Utrecht Baby! National Service Manager Day is an annual event hosted by the NGI-NGN organisation in Holland. The NGI-NGN are the Dutch professional association for ICT professionals and managers. It is an independent platform where more than 2,500 members deepen their knowledge and maintain their network. Here’s our take on the big day. .@FrankLangeveld opening the Service Manager Day. And... 

Configuration Management How To (Part 1)

Overview Of Service Asset & Configuration Management Service Asset & Configuration Management (SACM) is the process responsible for ensuring that the assets required to deliver services are properly controlled, and that accurate and reliable information about those assets is available when and where it is needed. This information includes details of how the assets have been configured and the... 

The Holy Trinity of IT Service Management

People, technology and process are the compounds that construct the IT Service Management triumvirate. Having already identified the technology trends, and in particular how predictive analytics will impact incident management, what can we say about the other two members of this very exclusive club? While process tends to lead the way, it needs people to champion it, and technology to support it.... 

BEYOND20 SIXTEEN: Automating Change Control

Ahead of the BEYOND20 SIXTEEN ITSM and DevOps conference in May, I was lucky enough to catch up with Sherry Chang of Intel to talk about her session; Automating Change Control. Preview of forthcoming attractions: Sherry’s session will look at how automation can transform a Change process from blocker to key enabler. During the presentation, Sherry will look at how automation can support the Standard... 

Release Management How To (Part 3)

Following on from our previous posts; here is our final article in the series of how to do Release Management in real life. Distribution & Installation Unfortunately actually deploying a Release is not as easy as this: Releases should be deployed to the live environment in accordance with the existing Release Management policy. For software releases it’s a good idea to use automation where possible... 

Product Group Tests

Article by Topic