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BEYOND20 SIXTEEN: Automating Change Control

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Ahead of the BEYOND20 SIXTEEN ITSM and DevOps conference in May, I was lucky enough to catch up with Sherry Chang of Intel to talk about her session; Automating Change Control.

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Preview of forthcoming attractions:

Sherry’s session will look at how automation can transform a Change process from blocker to key enabler. During the presentation, Sherry will look at how automation can support the Standard Change model to enable more Changes to pass through the service pipeline without sacrificing effectiveness, quality or safety. For those of you who are new to the Standard Change model they are simply pre assessed, pre authorised activities that are low risk, relatively common and follow an agreed procedure or work instruction. So far so good right?

Sherry will give practical guidance on setting up your organisation to follow the Standard Change approach and will look at how these virtual quality gates can work as a more efficient approach to Change volumes over human scrutiny. As DevOps becomes the more preferred way of delivering value, Automated Governance will become more and more important in driving Continuous Delivery; Sherry’s aim is to empower attendees by sharing tips, tricks and case studies in making Change quick, effective and successful.

You should attend this session if:

You want an action packed, practitioner overview of how to move to a more Continuous Delivery stream using Standard Changes.

The official bit:

The conference overview of Sherry’s session is below:

‘Change Management and Continuous Delivery are commonly viewed as incompatible.   Gates imposed by Change Control Board often slows down any velocity gain achieved by Continuous Delivery.   However, control and velocity can be achieved by automation.  Attend this session to learn how you can achieve higher velocity, better scrutiny, and comprehensive audit trail with Automated Governance.’

 

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Vawns Murphy

Irish mum of 3. ITIL V2 Manager (red badge) and ITIL V3 Expert (purple badge). SDI Managers certificate. Further qualifications in COBIT, ISO 20000, SAM, PRINCE2 and Microsoft. Author of itSMF UK collateral on Service Transition, Software Asset Management, Problem Management & the "How to do CCRM" book. Reviewer for the Service Transition ITIL 3 2011 publication. When not being pelted with brightly coloured balls in name of ITIL, I am a senior ITSM analyst for Enterprise Opinions.

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