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IT500 Conference: Introducing a CSI Sat Nav

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Ahead of the IT500 Conference in June, I was lucky enough to speak to presenters Ian MacDonald and John Griffiths and discussed their workshop: “Introducing a CSI Sat Nav”.

Ian&John


Their session will explore why CSI is so critical to drive success and how to focus on the improvements that will make the most difference.

The workshop will look at how to get CSI going in an organisation, things people can do in the workplace to facilitate a CSI culture, scope setting and empowering people so that they can be advocates for improvement. The sat nav analogy will be used to explain the 6 step CSI model:

  • What is the vision?
  • Where are we now?
  • Where do we want to be?
  • How do we get there?
  • Did we get there?
  • How do we keep the momentum going?

You should attend this session if:

You would like advice on getting started, you’re interested in CSI or you’re looking for guidance and new ideas.

The official bit:

‘In this session we introduce the concept of the CSI sat nav and how it can be used to positively engage and motivate your team. With the competing demands of time and resource, we look at where we should actually target our improvements to actually deliver value to the business. Using the ITIL CSI model, we will show how to baseline current performance and measure ‘what good looks like’’.

 

Are you going to IT500? Let us know in the comments!

 

Image Credit

Vawns Murphy

Irish mum of 3. ITIL V2 Manager (red badge) and ITIL V3 Expert (purple badge). SDI Managers certificate. Further qualifications in COBIT, ISO 20000, SAM, PRINCE2 and Microsoft. Author of itSMF UK collateral on Service Transition, Software Asset Management, Problem Management & the "How to do CCRM" book. Reviewer for the Service Transition ITIL 3 2011 publication. When not being pelted with brightly coloured balls in name of ITIL, I am a senior ITSM analyst for Enterprise Opinions.

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