The workshop will look at how you can use DevOps and Agile if you’re already doing ITSM but want to do something new. Claire and Dave will look at how to use a blended approach to get the best results and will look at practical ways to improve whilst blitzing a process backlog.
The session will be interactive and will follow the why – what – how journey starting from looking at drivers and building the business case for transformation to interactive group sessions including:
- Looking at the 3 ways of DevOps
- Designing Kanban boards
- Applying Scrum
- Selling DevOps
- Investigating opportunities and risks.
You should attend this conference if:
You want to become an ITSM ninja familiar with Agile and DevOps!
The official bit:
DevOps and Agile represent a new way of working, but it’s not all about throwing away everything that’s already in place. We will look at how these techniques can be applied alongside other methodologies including ITIL and investigate other propositions such as Value Stream Mapping, Kanban for IT Operations and the use of Scrum.
Are you starting to move from ITSM to Agile, DevOps and beyond? Let us know in the comments!