News, Reviews and Resources for ITSM Professionals.

Killer Cats, DevOps, ITSM & Star Wars – BCS CMSG 2016 Conference

Home » Events, Featured » Killer Cats, DevOps, ITSM & Star Wars – BCS CMSG 2016 Conference

It’s Covent Garden baby! The BCS Configuration Management Group held their annual conference on Tuesday. The CMSG was set up in 1995 to provide a forum for the promotion of Configuration Management as a discrete management process. The group now covers the transition areas of Change, Release and Software Asset Management, including the specialist UK SAM Networking Group.

The theme of the conference was “transitioning the future” and the event had three streams:

  • DevOps
  • Change Configuration & Release Management
  • SAM  Licensing & Strategy

 

Roo Reynolds, Chief Operating Officer at Digi2al Limited – Driving Transformation In A Government Environment

First up was Roo Reynolds on driving transformation in a government environment. Roo’s first task was a quick public service announcement on Larry, the cat that lives at Number 10 (where the Prime Minister lives for non UK readers). Apparently, whilst appearing cute and fluffy. Larry actually has a vicious streak so if you’re ever invited to Downing Street, consider yourself warned – the last thing you want is a Rabbit of Caerbannog scenario.

 

Roo talked about the challenges of working in a government environment and his transformation mission:

Roo shared how using Agile transformed the environment:

The next part of Roo’s session focused on practical guidance.

Roo talked about the importance of putting your customers at the centre of the requirements gathering phase “your users are unlikely to grow wings so they no longer need lifts”  As Roo put it “transformation doesn’t have to be huge, the smallest things can make a difference.”

Here are Roo’s top tips for driving transformation:

  • Start with the needs of the user; genuinely put the user first
  • Work with people who are committed

  • Show the thing. Minds out of the gutter people! Roo was talking about having prototypes and getting regular customer feedback.
  • When getting feedback for a prototype, feedback from five people is often enough (hits 75_80% of issues)
  • Walls are important

 

Vawns Murphy Senior ITSM Analyst, Enterprise Opinions – Going From Good To Great Using ITIL & DevOps

I was up next talking about my practical experience of using ITIL and DevOps to make things better in the real world. My session focused on a real life client engagement where we went from IT Ops and Dev teams literally snarling at each other from different sides of the room to a happy, collaborative environment with a 99.91% Change success rate and a 50% reduction in deployment time. There was also a lot of talk about Star Wars , the Avengers and erm, Frozen. You can check out the slides here.

 

Connor Shearwood, Developer,  Springer Nature – Managing Continuous Delivery

Up next was Connor from Springer Nature on continuous delivery. Connor talked about the need for common sense in a delivery environment: “keep things simple, have conventions around how software is built and tested.”

Connor went on to explain the importance of automation explaining “we need to make doing the right thing easy and the wrong thing impossible.

Connor gave practical guidance on continuous delivery, talking about the benefits of consumer driven contracts for micro services, and why automated testing is so important “most of your tests should be automated because people are fallible”.

Connor talked about how there’s no silver bullet; “you need discipline and willpower but having good processes makes things easier. If you make it easy for people to try new things there will engage and they will try”

My favorite piece of wisdom from Connor’s session was this: “You need to have an exit process, broken gets fixed, crappy lives on forever”. Be warned people!

 

Patrick Bolger, Chief Evangelist, Hornbill – Rethinking Your ITSM

Patrick’s session was all about rethinking your ITSM from Shadow IT to Agile. He started by talking about being schooled by his daughter on iPhone usage:

The first part of Pat’s session focused on the rise of Shadow IT and how we risk alienating our customers if we don’t keep up. The first step to sorting it out? Investing in your Service Desk

Pat talked about major trends impacting 21st century IT departments and what it means for IT decision makers:

  • User Experience
  • IT Delivery
  • Information & Communication
  • Innovation & Usage Models
  • Data

The upshot? Next generation IT is all about people.


Pat concluded by talking about the importance of being inclusive when driving transformational: “change is a threat when done to us but an opportunity when done by us”. A very powerful message and a great way to maintain focus on the customer when managing change.

 

Robert Cowham, Consultant, Perforce Software – DevOps In The Cloud, A Pathway To Heaven?

The last session we attended was Robert’s presentation on DevOps and the cloud. Robert opened by talking about the background of DevOps and how it links into Agile. Robert then went on to explain the impact of DevOps on continuous delivery on development and discussed the impact of cycle times.

The next part of Robert’s session focused on the impact of the cloud, advantages and the big players including Microsoft, Amazon and Google.

Robert went on to talk about the practicalities of applying DevOps in a cloud environment discussing how to maximise pipeline flow, automation, feedback, micro services and release technology & containers.

Robert finished his session by demonstrating a functioning pipeline – a fascinating example of real life application.

 

For our money the CMSG conference was a great day, informative, lots of practical guidance and lots of subject matter expertise. A huge thanks to the BCS for inviting us and we hope to be back next year.

Did you attend the CMSG conference? Let us know in the comments!

 

Image Credit

 

Vawns Murphy

Irish mum of 3. ITIL V2 Manager (red badge) and ITIL V3 Expert (purple badge). SDI Managers certificate. Further qualifications in COBIT, ISO 20000, SAM, PRINCE2 and Microsoft. Author of itSMF UK collateral on Service Transition, Software Asset Management, Problem Management & the "How to do CCRM" book. Reviewer for the Service Transition ITIL 3 2011 publication. When not being pelted with brightly coloured balls in name of ITIL, I am a senior ITSM analyst for Enterprise Opinions.

More Posts

Follow Me:
Twitter




comment closed