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Coming Soon – Reporting & Analytics Group Test

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Ta dah! Preview of coming attractions – our sparkly new reporting & analytics group test! Our next group test will explore how reporting & analytics can support your IT organisation and will look at the following areas:

  • Format & view options
  • Reactive metrics
  • Proactive metrics
  • Integration
  • CSI

The research will highlight competitive differentiators; feature key strengths and showcase innovation within each product. Once reviewed, we will crown one Vendor “Best in Class” in Reporting & Analytics.

Tool Criteria & Scope:

Our remit is to explore how dedicated toolsets can use reporting & analytics to deliver value to the client organisation.

The group test will focus on specific reporting challenges, rather than duplicating the test criteria typically associated with the procurement of a Service Management tool. The tool review will focus upon the following areas:

  • Ability to support metrics for core ITSM processes
  • Ability to support the integration of the tool with other tools for exchange of master data, ticket data and CMDB / Asset data (including relationships between CIs)
  • Ability to manage master data (priorities, locations, users, etc), including maintenance, bulk upload, and reconciliation
  • Data dictionary management) aspects.
  • Ability to support common use of data to eliminate duplication and make it easy to update individual data elements
  • Appropriate, role based security so that only authorised personnel can access information
  • Formatting & dashboard options
  • Ease of customisation
  • Proactive analytics
  • Reactive analytics
  • Financial metrics
  • Customer metrics
  • Big Data & CSI

The research will highlight competitive differentiators; feature key strengths and showcase innovation within each product. Once reviewed, we will crown one Vendor “Best in Class” in Reporting & Analytics.

 

For more information or if you’d like to take part in the assessment please contact us!

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Vawns Murphy

Irish mum of 3. ITIL V2 Manager (red badge) and ITIL V3 Expert (purple badge). SDI Managers certificate. Further qualifications in COBIT, ISO 20000, SAM, PRINCE2 and Microsoft. Author of itSMF UK collateral on Service Transition, Software Asset Management, Problem Management & the "How to do CCRM" book. Reviewer for the Service Transition ITIL 3 2011 publication. When not being pelted with brightly coloured balls in name of ITIL, I am a senior ITSM analyst for Enterprise Opinions.

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