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Coming Soon – Reporting & Analytics Group Test

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Ta dah! Preview of coming attractions – our sparkly new reporting & analytics group test! Our next group test will explore how reporting & analytics can support your IT organisation and will look at the following areas:

  • Format & view options
  • Reactive metrics
  • Proactive metrics
  • Integration
  • CSI

The research will highlight competitive differentiators; feature key strengths and showcase innovation within each product. Once reviewed, we will crown one Vendor “Best in Class” in Reporting & Analytics.

Tool Criteria & Scope:

Our remit is to explore how dedicated toolsets can use reporting & analytics to deliver value to the client organisation.

The group test will focus on specific reporting challenges, rather than duplicating the test criteria typically associated with the procurement of a Service Management tool. The tool review will focus upon the following areas:

  • Ability to support metrics for core ITSM processes
  • Ability to support the integration of the tool with other tools for exchange of master data, ticket data and CMDB / Asset data (including relationships between CIs)
  • Ability to manage master data (priorities, locations, users, etc), including maintenance, bulk upload, and reconciliation
  • Data dictionary management) aspects.
  • Ability to support common use of data to eliminate duplication and make it easy to update individual data elements
  • Appropriate, role based security so that only authorised personnel can access information
  • Formatting & dashboard options
  • Ease of customisation
  • Proactive analytics
  • Reactive analytics
  • Financial metrics
  • Customer metrics
  • Big Data & CSI

The research will highlight competitive differentiators; feature key strengths and showcase innovation within each product. Once reviewed, we will crown one Vendor “Best in Class” in Reporting & Analytics.

 

For more information or if you’d like to take part in the assessment please contact us!

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