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Home » Archive for August, 2016

That's all folks!

On our five-year anniversary, we’ve taken the difficult decision to put the ITSM Review on ice whilst we focus our efforts on the continued growth and interest in our sister site, The ITAM Review. The ITSM Review has been an active community for ITSM professionals between August 2011 and August 2016. In five years we’ve observed the emergence and plateau of cloud as an ITSM delivery platform, the... 

Event Listing: IT in the Park 2016

  Event Listing: IT in the Park 2016 It’s Edinburgh baby! IT500 and Scot-Tech will be hosting Scotland’s biggest ITSM and IT Operations Management conference at Dynamic Earth in Edinburgh this October. This conference will follow previous IT500 & Scot-Tech events such as IT in the park 2015 and the IT500 Learning Conference; both of which gained great acclaim from speakers, sponsors and... 

ITSM Back To Basics – The Service Catalogue

Introduction So here’s the thing. I’ve worked in IT forever and in ITSM for over 15 years and it never fails to amaze me how many failed or unused Service Catalogues there are kicking about out in industry. As a consultant I’ve seen and heard horror stories of clients paying upwards of £60,000 for a Service Catalogue they were told would solve all their problems only to be presented... 

How to Establish an ITAM Program in Less Than 30 Days

Guest post by our friends Tom Bosch & Cathy Won at BDNA. We met Tom & Cathy at Knowledge 16 earlier this year (Vegas baby!) and got chatting about how we need to be more agile in getting both ITSM and ITAM established. Today’s IT departments are grappling with the sea change brought by cloud architectures, virtualization, mergers and acquisitions, software audits, compliance, security,... 

Product Group Tests

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