News, Reviews and Resources for ITSM Professionals.

Privacy Policy

This privacy policy governs the use of any details that are provided by readers. In layman’s terms:

  1. We will never sell or share your contact details
  2. We hate spam as much as you do and will only send 1-2 email communications per month
  3. We use third party payment processors and never see or store your payment details
  4. If you choose to share details regarding your personal circumstances or company to support a private discussion on The ITSM Review – these will only be published if your explicit written permission is received.

Full details as follows:

Privacy & Security

The ITSM Review has created this privacy policy to demonstrate our commitment to the privacy of the users of our website. Please read the following to learn more about our privacy policy, and how we treat personally identifiable information collected from our visitors and users.

What This Policy Covers

This privacy policy covers The ITSM Review’s treatment of personally identifiable information collected by The ITSM Review through a website owned and operated by Enterprise Opinions Limited. This privacy policy does not apply to the practices of companies that The ITSM Review does not own or control, or of persons that The ITSM Review does not employ or manage, including any third-party content contributors bound by contract and any third-party websites to which The ITSM Review’s websites link.

Collection and Use of Personal Information

You can visit the websites of The ITSM Review without revealing any personal information. However, The ITSM Review needs certain personal information if you wish to purchase our products, receive the The ITSM Review newsletter, or use certain The ITSM Review services. Where required, this information may include your personal contact information and/or your company contact information. The ITSM Review will use this information to reply to your inquiries, to provide you with requested products and services, to set up your member’s account, and to contact you regarding new products and services. By accessing the services of The ITSM Review and voluntarily providing us with the requested personal information, you consent to the collection and use of the information in accordance with this privacy policy.

Information Sharing and Disclosure

The ITSM Review may disclose your personal information to third parties who work on behalf of The ITSM Review to provide products and services requested by you. We will share personal information for these purposes only with third parties whose privacy policies are consistent with ours or who agree to abide by our policies with respect to personal information.

The ITSM Review may otherwise disclose your personal information when:

  • We have your express consent to share the information for a specified purpose;
  • We need to respond to court orders or such other legal process;
  • We need to protect the personal safety of the users of our websites or defend the rights or property of The ITSM Review;
  • We find that your actions on our websites violate the The ITSM Review Terms of Use document or any of our usage guidelines for specific products or services.


If you do not consent to the collection, use or disclosure of your personal information as outlined in this policy, please do not provide any personal information to The ITSM Review. If you have provided personal information to The ITSM Review and no longer consent to its use or disclosure as outlined herein, please notify The ITSM Review using our contact page.

Log Files

As is true of most websites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and click data. We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our readers as a whole. We do not link this automatically-collected data to personally identifiable information.


If you wish to subscribe to our newsletters, we will use your name and email address to send the newsletter to you. Out of respect for your privacy, we provide you a way to unsubscribe in each newsletter. Please see the ‘unsubscribe’ feature at the bottom of each newsletter. Your email address and registration details are managed and stored in a third party system.


Unfortunately, no data transmission over the Internet can be considered 100% secure. However, your The ITSM Review Information is protected for your privacy and security. In certain areas of our websites, as identified on the site, The ITSM Review uses industry-standard SSL-encryption to protect data transmissions. We also safeguard your personal information from unauthorized access, through access control procedures, network firewalls and physical security measures. Further, The ITSM Review retains your personal information only as long as necessary to fulfil the purposes identified above or as required by law.

Changes to this Privacy Policy

The ITSM Review may at any time, without notice to you and in its sole discretion, amend this policy from time to time. Please review this policy periodically. Your continued use of The ITSM Review websites after any such amendments signifies your acceptance thereof.

Questions or Suggestions

If you have questions or suggestions about this privacy policy, or your own personal information, please contact us.

Last Updated: 26th July 2011