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BYOD concerns? It’s time to dust off the ITIL service strategy book!

It’s time to grab the duster to dust off your ITIL service strategy book At this year’s itSMF Australia LEADIT14 Conference I am speaking about what the BYOD revolution means for ITSM evolution. I will be looking at each of the 26 ITIL processes and how they will need to change or adapt in the face of BYOD. Whether we like it or not, BYOD is here to stay Recent research by Gartner states that... 

CHANGE: Don’t be a Statistic!

Change is inevitable, how you manage the organizational aspects will make all the difference For decades the industry experts have been telling us that 70% of organizational change fails. These experts include recognizable names such as Kotter, Blanchard, and McKinsey. It’s a scary story! This means that 70% of changes fail to recognize a return on investment, and achievement of stated goals and...