News, Reviews and Resources for ITSM Professionals.

Home » Author Archive

That’s all folks!

On our five-year anniversary, we’ve taken the difficult decision to put the ITSM Review on ice whilst we focus our efforts on the continued growth and interest in our sister site, The ITAM Review. The ITSM Review has been an active community for ITSM professionals between August 2011 and August 2016. In five years we’ve observed the emergence and plateau of cloud as an ITSM delivery platform, the... 

Two Speed Transition – Agile vs. Traditional

The service transition SIG presented an interactive session at the itSMF conference in November to discuss modern innovative and traditional approaches to Service Transition. The conference session covered Release Management, Service Catalogue and Early Life Support and arguments were made for both traditional and more modern innovative approaches in quick fire 5 minutes presentations. After each round,... 

ITAM and ITSM Integration Group Test – The Results

Six tools offering ITAM and ITSM from around the globe This Group Test explores the relationship between the IT management disciplines of IT Asset Management (ITAM) and IT Service Management (ITSM). Our remit was to explore the opportunities for managing assets and interacting with ITAM teams whilst maintaining everyday ITSM processes. In particular we were looking to review ITSM tools that offer ITAM... 

InvGate for ITAM and ITSM

I recently reviewed InvGate for the ITAM vs. ITSM Integration group test. Below is a summary, read the full review on Tools Advisor here. Also Participating: ManageEngine Matrix42 [Best in Class] Miradore SupaTOOLS Virima Technologies To read the summary, strengths and weaknesses, and criteria please visit this page. InvGate Assets & Service Desk Invgate is an Argentinian software company offering... 

SupaTOOLS for ITAM and ITSM

This independent review is part of our ITAM vs. ITSM Integration group test. Also participating: InvGate ManageEngine Matrix42 [Best in Class] Miradore Virima Technologies To read the summary, strengths and weaknesses, and criteria please visit this page.  Commercial Summary Vendor SupaTOOLS Product SupaDESK, SupaCMDB Version reviewed 20150104, released 4th April 2015 Year Founded 2014... 

ManageEngine for ITAM and ITSM

This independent review is part of our ITAM vs. ITSM Integration group test. Also participating: InvGate Matrix42 [Best in Class] Miradore SupaTOOLS Virima Technologies To read the summary, strengths and weaknesses, and criteria please visit this page. Commercial Summary Vendor ManageEngine; a division of ZOHO Corp Product ServiceDesk Plus Version reviewed 9.1 Year Founded 2002 Customers 100,000+ Pricing... 

Matrix42 for ITAM and ITSM [Best in Class]

I recently reviewed Matrix42 [Best in Class] for the ITAM vs. ITSM Integration group test. Below is a summary, read the full review on Tools Advisor here. Also Participating: InvGate ManageEngine Miradore SupaTOOLS Virima Technologies To read the summary, strengths and weaknesses, and criteria please visit this page. Arguably the first vendor to offer comprehensive Enterprise grade SAM within... 

Miradore for ITAM and ITSM

This independent review is part of our ITAM vs. ITSM Integration group test. Also participating: InvGate ManageEngine Matrix42 [Best in Class] SupaTOOLS Virima Technologies To read the summary, strengths and weaknesses, and criteria please visit this page. Commercial Summary Vendor Miradore Product Miradore Version reviewed V4.1 (released June 2015) Year Founded 2006 Customers About 40... 

Nexthink V6 Review

I reviewed Nexthink earlier in the year, worthy winners of our ITAM Excellence awards for Innovation. Check out a summary of Nexthink below or read the full review on Tools Advisor here: http://www.toolsadvisor.net/tools/nexthink Nexthink V6.0 Nexthink is a pioneer of end-user IT analytics. This review takes a look at the core capabilities of Nexthink, the route to market for the company, competitive... 

Virima Technologies for ITAM and ITSM

I recently reviewed Ecosystem Manager from Virima Technologies for the ITAM vs. ITSM Integration group test. Below is a summary, read the full review on Tools Advisor here. Also Participating: InvGate ManageEngine Matrix42 [Best in Class] Miradore SupaTOOLS To read the summary, strengths and weaknesses, and criteria please visit this page. In Summary EcosystemManager from Virima is a new addition...