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Imprivata Case Study: Why Limit the Service Desk to IT?

Imprivata is a leading provider of authentication and access management solutions for the healthcare industry. Recall the last time you visited a hospital or medical center, or perhaps watched your favorite medical drama. Health care professionals working in a busy medical environment don’t have time for usernames and passwords to access electronic medical records across multiple IT systems.... 

12th December is Christmas jumper day!

Friday 12th December is Save the Children’s Christmas Jumper Day. Now in it’s third year, the children’s charity has raised over £1.6M to date. It’s quite simple. Wear your christmas jumper on 12th December and donate. UK readers can TEXT WOOLLY to 70050 to donate £2 see http://jumpers.savethechildren.org.uk/ for further details. Merry Christmas from all the Enterprise Opinions... 

Event Review, itSMF India Annual Conference, Bangalore

itSMF India held their 2nd annual conference at the Vivanta Hotel in Bangalore on the 5th November. My quick video review is below. Some thought provoking presentations, interactive panel sessions and great simulation exercise to finish the day. Congratulations to Suresh GP and the itSMF India team for an excellent conference and thanks for inviting us. Unashamed commercial plug: Suresh GP (Our courteous... 

Podcast Episode 6 – ITIL Manifesto

In this episode regular host Barclay Rae talks to Rob Spencer regarding the ITIL Manifesto initiative. A community effort at articulating the core business values into bite-size chunks, an elevator pitch for ITIL. Links Rob Spencer, itSMF UK Transition SIG Vice-Chair, @ChangeRelease #ITILmanifesto Interview with Rob Spencer (German) “Nutzer sind trotz ITIL unzufrieden – ITIL Projekte scheitern.... 

ITSM Review Reader Analytics

This article provides a summary of the visitor analytics for the ITSM Review over the last twelve months (See also ITAM Review reader analytics) First of all, a sincere thank you to our readers, contributors and followers for your continued support. Our humble little blog served up ITSM content to a mind-boggling 312,963 readers in the last twelve months from just about every country on the planet.... 

Coming Soon: Self Service Group Test

Intel employee Anna Blankenheim selects a computer accessory from an ‘IT on the Go’ machine. Vending machines that provide computer accessories 24/7. Our next group test will look at any technology that enables ‘Self Service’. Technology to automate routine processes and help users help themselves. Our Group Tests review and compare the features and strengths of technology for a particular... 

All change at SITS, farewell Laura

It’s all change for SITS. The Service Desk and IT Support Show (SITS), is the UK’s largest ITSM event, and arguably the largest ITSM related event in Europe. SITS 2015 includes a few changes: Earl’s court faces redevelopment, so the show moves one mile up the road to Olympia SITS 15 moves from it’s regular slot in late April to 3rd-4th June 2015 Laura Venables, long time event manager for... 

Event Listing: itSMF India, November 5th, Bangalore

Suresh GP – itSMF India Leader Glenn and I will be visiting Bangalore for the week beginning 3rd November. To all of our ITAM Review and ITSM Review readers in India – please come and join us at the itSMF India event on the 5th November in Bangalore and say hello. We’d love to meet you. itSMF India is led by Suresh GP – a gentleman, scholar and all round good egg. IN A NUTSHELL: Who:... 

Rejuvenated BMC puts UX at the heart of Remedy

The new BMC logo BMC’s user conference ‘BMC Engage’ will be held in Florida, USA, from the 13th to 16th October. BMC will be showcasing a number of new initiatives and innovations including a revamped user experience for Remedy users. With the new look and feel to Remedy comes a new look and feel to the company image (See logo right). Smart IT The BMC Remedy with Smart IT release includes: Contemporary... 

Guardian News & Media: “Our SLA is to ensure the paper is published”

Guardian News & Media Guardian News & Media (GNM) publishes theguardian.com, the third largest English-speaking newspaper website in the world. Since launching its US and Australia digital editions in 2011 and 2013 respectively, traffic from outside of the UK now represents over two-thirds of the GNM’s total digital audience. In the UK, GNM publishes the Guardian newspaper six days a...