My recent blog Is it time for a two-speed ITIL? seems to have generated a lot of interest. As well as a large number of replies on The ITSM Review site, there were many tweets and Facebook posts where a wide range of people offered their thoughts and opinions. A variety of approaches The overall consensus seems to be that we need a fast-moving online repository of up-to-date IT service management... 

Do we need faster access to new ITIL concepts? At the UK itSMF conference this month, somebody asked me “What do you think the ITSM community are looking forward to next from ITIL?” As I tried to answer this question I realized that we don’t really have an ITSM community with a shared set of objectives. We have many different people with different goals and objectives, and we all want different...